Where to begin.... Poor service from the installation team, they used a white internal junction box on the outside of our house so the service became degraded after a few months due to water ingress which required another visit. It appears the network is over-provisioned in our town so during peak times our bandwidth is either capped or there is a bottleneck due to the amount of Virgin customers. The prices constantly increase every few years, the upload speeds do not keep up with the download speeds. After years of 'okay' service with some frustrations, when phoning to cancel, the first time I was cut off after holding for 45+ mins, when I tried another night it took 90 before I could speak to someone.