Virgin fibre is good until something goes wrong, then they are atrocious. Someone the worst customer service I have ever experienced.

Monday 14th of July – Noticed issues, Virgin status page confirmed there was an issue in FY2 9UR, fix was supposed to happen on Tuesday.

Tuesday, 15th of July, fix got pushed to Thursday.

Thursday, 17th of July, fix got pushed to 22nd July at 11:07.

Thursday, 17th of July, I contacted customer support and was told/promised it would be fixed between 4 and 24 hours.

Friday, 18th of July, it was still not fixed. I reported it again and was told it would be fixed urgently, and it was raised to complaints.

On Friday, the 18th of July, I got an email saying my complaint had been resolved. It was not. I replied to the complaint saying it was not resolved and they closed it again saying there is a known outage in my area, quoting the 22nd date for it being fixed.

On Tuesday 22nd, the fix was once again pushed until the 28th.

Speed test reports speeds of around 600mbps download but between 0.2 and 2 Mbps upload.

Using PingInfo, there is sustained packet loss to both Google and Cloudflare, at approximately 15% over a 10-minute period.

They constantly say someone will fix it, but nothing ever happens