Originally got Community fibre on my street around 2019 after having an awful experience with openreach (sky/plusnet) dying for days, or weeks at a time regularly and they couldn't be asked to actually fix anything. I've now been with CF for 6 years and I've only had an unplanned outage ONCE, all other outages had 1-2 weeks of warning in advance.

The installation was great, they don't do this now but they gave us two VELOP routers, you need a more expensive subscription now, but in 2019 they didn't have this. Customer support has always been very prompt, I appreciate having my phone call being picked up within a few minutes to this day after the hours and hours of calling sky/plusnet without anything being done.

There was originally no CGNAT, but one day they switched over (around 2022 or 2023 iirc), when i found out I emailed them and they actually put me behind traditional NAT within a few days after I explained to them it was one of the most important aspects of community fibre to me. very surpised they did this.

I was also starting to have speed issues with my original routers (which had yellowed like an old console at this point), and they replaced both for me free of charge.

I am also paying very little, around £26 for gigabit would've been a dream for me in 2018. As long as CF keep it up I will keep subscribing to them!