One Stream — Do NOT use
I was tricked into signing a broadband contract with One Stream. They advertised lower prices and promised the same service as other providers, and during sign-up they said activation “usually takes 14–16 days” but they would try to get me online within 3 days. That promise pushed me into signing.
They then delayed everything until my 14-day cooling-off period expired. By the time the cooling-off period was gone I had no service, no engineer visit, no router, and no connection — yet they’re demanding £303 to cancel. Because the order status is “in processing”, other providers refuse to take over my switch until One Stream cancels the order — and One Stream say they won’t cancel unless I pay the fee.
I’ve already filed a complaint with Ofcom and I’m waiting for their decision i suggestyou do the same!. This company took my money and delivered nothing. Please stay away — you’ll be left out of pocket and stuck..
Time With Provider: 5 Weeks
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