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UK ISP Claranet Suffers Major Email Outage

Posted: 03rd Apr, 2009 By: MarkJ
Customers of UK ISP Clara.net found themselves unable to access email yesterday (since 09:05am) after an unspecified problem caused an outage of the providers POP3 e-mail system. The issue was finally resolved at around 5pm the same day, although it could take up to 24 hours for the full service to be returned to normal.

[Event502] POP3 Email Issue 2nd April (17:25)

Claranet update on POP3 email issue:

Claranet has been experiencing an outage of our POP3 e-mail system since 09:05 this morning (2nd April 2009). We are pleased to confirm that the customer facing system is now on-line, earlier than expected. Incoming e-mail sent since 09:05 is now being delivered, webmail is also now available.

Claranet engineers are working on a solution to restore previously stored email and settings. We will endeavour return to a full service over the next 24 hours.

We will continue to monitor the platform and will update if any further issues arise. Once again please accept Claranet's sincere apologies for any inconvenience that this issue has caused and thank you for your continued patience.

No other services were known to have been affected by whatever caused the outage. Source: The Register .
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