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News - May - 2010

28th May, 2010 13:09 PM
Ofcom has today published its Draft Code of Practice for tackling internet copyright infringement by customers of UK broadband providers, which is a requirement of the recently passed Digital Economy Act (DEA). Happily for some it will only apply to the biggest fixed line ISPs covering 96.5% of the UK "residential and SME business" market.

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28th May, 2010 08:07 AM
A new survey of 6,000 broadband users in the UK has revealed that more than half are believed to be "wasting money on outdated [and] overpriced packages" because they have not changed ISP for at least three years. This is despite a claimed drop of 34% in average standalone package prices and a 130% increase in download speeds over the same period.

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28th May, 2010 07:00 AM
Fibrestream, a community network specialist for Next Generation Internet Access (NGA) services, has called on Ofcom to force BT into revealing either the list of postcodes for the 66% of the UK population where BT will be investing in superfast fibre optic broadband services ( FTTC , FTTH / P ), or the Final Third where it will not.

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27th May, 2010 11:50 AM
Solicitors at ACS:Law UK have been caught sending out dubious questionnaires to broadband ISP customers whom they "suspect" of being involved with illegal unlawful copyright file sharing (p2p) activity. What many of those targeted will not immediately realise is that these questionnaires could be used to bolster ACS Law's case against them.

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27th May, 2010 07:03 AM
BT has quoted Beverley McCartney, a pensioner living in the rural Welsh village of Salem near Llandeilo (Carmarthenshire), a cost of over £150,000 to have broadband installed. The good news is that BT are willing to contribute £8,000 towards the costs but only if £129,613.54 +vat is paid first!

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27th May, 2010 00:01 AM
The European Commission (EC) has published its 15th annual report on the Single European Electronic Communications Market (Download PDF), which warns that the UK and Europe are "falling behind when it comes to next generation access". However the UK does better than most for overall broadband penetration and service prices.

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26th May, 2010 11:19 AM
Ookla, the self proclaimed global leader in anecdotal broadband internet access speed testing, has put all of its 1.5 billion speedtests into a single index of worldwide ISP performance - Net Index. Its result claims that the average global consumer download speed is 7.68Mbps (Megabits per second); by comparison Europe scores 10.03Mbps and the UK an unexpected 7.69Mbps :baffled:!

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26th May, 2010 07:12 AM
The latest Point Topic forecast has predicted that the UK, which is currently home to over 18m fixed broadband ISP lines / subscribers, will exceed more than 25m by the end of 2014; 1 million more than expected. The forecast for the end of 2010 has also been increased to 19,790,000, up from 19,580,000 previously.

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26th May, 2010 05:35 AM
Broadband ISP O2 UK has attempted to clarify the level of usage restrictions and Traffic Management imposed upon customers of their BTWholesale based Home Access package. The package, which is supposed to share the same "unlimited downloads" as its better performing non-BT unbundled ( LLU ) options (e.g. Standard, Premium and Pro), now suggests that its customers should aim to use "less than 10GB [GigaBytes] per month".

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26th May, 2010 00:50 AM
Customers of broadband ISP MetroNet, which is owned by PlusNet UK, have been warned to be on the lookout for a fake customer service email that requests confidential details, specifically your username and password. No reputable internet provider would ever ask you to provide your password in written form.

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26th May, 2010 00:00 AM
Catch22, a charity that seeks to help young people find ways out of tough situations by building strong relationships with them, has warned that the rollout of superfast broadband services around the UK could leave many feeling excluded due to problems with cost and availability.

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25th May, 2010 13:36 PM
The Open Rights Group and Consumer Focus have warned that the cost of tackling unlawful internet copyright file sharing (p2p) by UK ISP users could force the price we all pay for our broadband services to rise. The Digital Economy Act (DEA) requires internet providers to shoulder "a substantial part of the cost" for notifying customers suspected of breaking the law, which could be passed on to end-users.

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25th May, 2010 13:11 PM
The Lib/Con coalition's Environment Secretary, Caroline Spelman, has officially stated that the government will "prioritise the roll-out of broadband to rural neighbourhoods", thus effectively adopting an 'outside-in' approach to superfast fibre optic internet access development around the country.

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25th May, 2010 11:58 AM
The International Telecommunications Union (ITU) has told the World Telecommunication Development Conference (WTDC-10), which is currently meeting in Hyderabad, that it wants half the planet's population to have broadband internet access by 2015. The pledge is part of the ITU’s 'World Telecommunication/ICT Development Report 2010' (258 Page PDF).

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25th May, 2010 06:30 AM
The Federation Against Software Theft (FAST) has welcomed reports confirming that the controversial Digital Economy Act (DEA), which seeks to tackle unlawful copyright file sharing (p2p) by customers of UK broadband ISPs, will not be repealed. FAST claims that the UK faces software piracy rates of 27%, which allegedly costs the country £1,096 million every year.

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24th May, 2010 11:57 AM
Ofcom UK has today published a consultant’s report on the operational aspects of duct sharing services, which uses several case studies from France, Portugal, Spain and the USA as examples. The report is designed to compliment Ofcom's earlier proposal that would require BT to open access into their cable ducts and allow rivals to lay superfast fibre optic broadband lines of their own (here).

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24th May, 2010 11:26 AM
The boss of i3 Group UK, a fibre optic infrastructure specialist, has revealed that his company is "developing a commercially viable model" for deploying 100Mbps Fibre to the Home ( FTTH ) superfast broadband internet access services into rural areas. i3 Group's Fibrecity project had previously only targeted densely populated areas, specifically cities.

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24th May, 2010 06:22 AM
It's not the "big issues" like NHS waiting times, investment in public transport or job cuts that frustrates the UK on a day-to-day basis but the smaller daily frustrations such as slow internet connections and unfriendly customer service, at least according to the latest survey from O2 .

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24th May, 2010 00:47 AM
Satellite internet provider Avonline has joined BT , Google , Sky Broadband , TalkTalk and 194 others in becoming an official partner of the Race Online 2012 initiative, which is run by the UK’s "Digital Champion" Martha Lane Fox. The project seeks to get the UK as close as possible to being 100% online by the London Olympics.

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22nd May, 2010 00:29 AM
Broadband provider Eclipse Internet has been shortlisted in two categories at this year's South West Contact Centre Awards. The ISP is shortlisted for the Best Customer Service award, and its technical support manager, Will Lebatteux, is a finalist in the search to find the Call Centre Manager of the Year, managing 100 agents or less.

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