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By: MarkJ - 14 July, 2010 (8:09 AM)
ispa ukThe UK Internet Service Providers Association ( ISPA ) informs us that they have seen more than a 50% drop in complaints to their Alternative Dispute Resolution (ADR) service since last year. In January 2009 there were 400 complaints in the ISPA system and in June 2010 that is now down to 167.

The ISPA, a voluntary internet trade association that represents the interests of over 200 UK ISPs, requires that all of its members use an Ofcom approved ADR like the Communications and Internet Services Adjudication Scheme (CISAS). Further details on this can be found in our 'ISP Complaints and Advice Section'.

An ISPA Spokesman said:

"Customers of ISPA members can contact ISPA through their website http://www.ispa.org.uk/complaints/page_40.html if they feel that their ISP has not responded satisfactorily to their complaint. ISPA then works with the member through their website to try to mediate and help the consumer and member to reach a satisfactory resolution to the complaint."

It's good news to see such a dramatic fall in complaints, although it would be interesting to see how the totals have changed over the past few years and whether there is a consistent decline in complaints. Take note that the ISPA doesn't include all ISPs, though their membership list is fairly extensive.
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