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UPD2 North of England and Scotland ISPs Hit by Major BT 20CN Broadband Outage

Posted: 20th Sep, 2010 By: MarkJ
bt_openreach_uk_broadband_telecom_van.jpgWord is trickling down from several UK ISPs that equipment on the BT 20CN platform in Scotland and the North of England has been struck by a serious fault, which is preventing people from being able to establish a connection with their broadband ISP.

BT Status - Mon 20/09/2010 at 11am

We're aware of a temporary problem with BT Broadband that's causing some people trouble connecting in Scotland and the North of England. We're sorry if you've been affected. Our engineers are now working to fix the problem, and we expect to have the service back to normal shortly.

PlusNet Status Monday 20 September 2010, 12:39

BT have made us aware of a major service outage in the North of England, mainly the Scotland area effecting all 20CN ADSL connections.

If you connect to the internet on a 20CN connection this may cause problems connecting or disconnecting.

BT are currently working on this problem and hope to have it resolved as soon as possible.

There are also more specific 20CN outages in the Nairn and Laggan areas, with an apparently separate 21CN issue affecting Stepney Green. In related news, some 2,200 residents and businesses in Newark are also being hit by a power fault.

It should be noted that the 20CN platform traditionally carries BT's older 'up to 8Mbps' ADSL broadband services, which ISPs are slowly replacing with the faster 'up to 24Mbps' ADSL2+ packages on 21CN.

UPDATE 14:52pm

We have learnt that the problem is centred on BT's Edinburgh node, which has suffered a RAS failure.

UPDATE 21st September 2010

The problems appear to have been corrected and service should now be back to normal for everybody. Any customers still unable to connect should power their broadband equipment off for 30 minutes before attempting to reconnect.
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