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By: MarkJ - 18 November, 2010 (6:15 AM)
cheapest uk isp plusnet broadbandISP PlusNet UK, which earlier this year won the 2010 ISPA Award for 'Best Consumer Customer Service' and is currently claiming to beat any standalone rival broadband ISP on price, has announced plans to move all of its Customer Support Centre operations back to their hometown of Sheffield.

Until now PlusNet's Customer Support Centre has operated across two sites, one based in their hometown of Sheffield, and another out in South Africa (Durban), which was inherited through their Madasafish brand when BT acquired the Brightview ISP group back in 2007.

PlusNet's Bob Pullen said:

"The team in South Africa has helped us deliver a great service already, but much of the benefit of having our software and network engineers under a single roof in Sheffield is lost on the guys out in Durban who haven’t the convenience of being able to ‘nip up or down the stairs’ to discuss particular problems or workflows with other departments.

Whilst we’ll be sad to say goodbye to our friends in South Africa, we feel really excited about bringing all of our services back to Sheffield, and this gives us a great opportunity for us to improve our service even more. It also fits really well with the plain speaking and honest Yorkshire branding of our recent ad campaigns (keep your eyes peeled for the next ad which is due to be aired over the coming weeks). That’s not forgetting the contribution it makes to the local economy in Sheffield."

The provider has also been busy recruiting new staff and, over the last 12 months alone, successfully managed to create more than 150 new jobs. Outsourcing customer support has always been a thorny issue in the UK, especially when the people you're attempting to communicate with have a poor grasp of English or appear unable to help with anything but the most basic of issues.

It's refreshing to see more firms moving jobs back to the UK, especially so when the workers are to be based in the same building. This makes customer support much more effective.
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