ISP PlusNet UK, which earlier this year won the 2010 ISPA Award for 'Best Consumer Customer Service' and is currently claiming to beat any standalone rival broadband ISP on price, has announced plans to move all of its Customer Support Centre operations back to their hometown of Sheffield.

Until now PlusNet's Customer Support Centre has operated across two sites, one based in their hometown of Sheffield, and another out in South Africa (Durban), which was inherited through their Madasafish brand when BT acquired the Brightview ISP group back in 2007.


The provider has also been busy recruiting new staff and, over the last 12 months alone, successfully managed to create more than 150 new jobs. Outsourcing customer support has always been a thorny issue in the UK, especially when the people you're attempting to communicate with have a poor grasp of English or appear unable to help with anything but the most basic of issues.

It's refreshing to see more firms moving jobs back to the UK, especially so when the workers are to be based in the same building. This makes customer support much more effective.