Business ISP Powernet has revealed the results of a new survey that was conducted with 100 UK IT decision makers (January 2011). This found that 83% don't believe their internet provider can meet future broadband needs and 77% see a reliable connection as critical to their business.

The study also discovered that 45% felt reliability and customer service are actually more important to them than connection speed, while 65% said they were more than satisfied with the speed of their current connection.


Just 14% put price as the most important factor when choosing a new ISP and 75% are happy with what they already pay. Unsurprisingly one in five said they thought ISPs were more concerned with profit than service. Surely not.