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Majority of UK Firms Concerned their ISP Cannot Meet Future Broadband Demands

Posted: 14th Apr, 2011 By: MarkJ
powernet logo ukBusiness ISP Powernet has revealed the results of a new survey that was conducted with 100 UK IT decision makers (January 2011). This found that 83% don't believe their internet provider can meet future broadband needs and 77% see a reliable connection as critical to their business.

The study also discovered that 45% felt reliability and customer service are actually more important to them than connection speed, while 65% said they were more than satisfied with the speed of their current connection.

Tony Tugulu, Powernet’s CEO, said:

"There is a very concerning and growing trend in our industry which this research clearly picks up on. In the rush to offer faster and faster services, too many business ISPs are neglecting what UK businesses actually want: reliability and customer service.

If ISPs focused more on putting in place the infrastructure that guaranteed a reliable, always-on service, the level of satisfaction would surely be greater and UK businesses would be better placed to thrive as a result."

Just 14% put price as the most important factor when choosing a new ISP and 75% are happy with what they already pay. Unsurprisingly one in five said they thought ISPs were more concerned with profit than service. Surely not.
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