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Vodafone Grow UK Broadband to 1.38 Million Users as Mobile Hits 18.64M

Tuesday, May 14th, 2024 (2:38 pm) - Score 1,840

Mobile operator and UK ISP Vodafone has today published their Q4 FY24 financial results, which saw their fixed broadband base grow to total 1.383 million customers (up by 52k in Q4 vs 39k in the Q3) and their mobile base reach a total of 18.638 million (up by 66k in Q4 vs 330k in Q3).

In terms of their UK fixed broadband services, the operator has continued to report strong growth, with a quarterly addition of 52,000 customers – thanks in part to being widely available across both Openreach’s and CityFibre’s national networks. The provider’s full fibre FTTP network coverage can now reach a combined total of 15.3 million UK households (up from 14.5m in Q3).

As for their mobile base, Vodafone reported a quarterly fall of 9,000 in Pay Monthly customers (down from 18k added last quarter) and a rise of 75,000 in Prepaid / PAYG customers (down from 312k added last quarter). Meanwhile, the operator’s digital prepaid sub-brand, VOXI, continued to grow, with 120,000 customers added during the year.

Finally, quarterly mobile broadband (data) usage across their UK network actually fell a bit to 439,462 TeraBytes (down from 461,048 TB last quarter), which is the first time we’ve seen a fall.

NOTE: The Data usage figure above represents the sum of downlink and uplink traffic, all APNs (e.g. web, wap, corporate APNs, MMS), femto traffic (if applicable), inbound roamers and MVNOs – excluding data resulting from voice over LTE traffic.

Margherita Della Valle, Vodafone Group CEO, said:

“A year ago, I set out my plans to transform Vodafone, including the need to right-size Europe for growth. Since then, we have announced a series of transactions and we are now delivering growth in all of our markets across Europe and Africa.

We performed slightly ahead of expectations in the financial year, with good organic service revenue growth of 6.3% and organic EBITDAaL growth of 2.2%. Our Business division – a key growth driver – achieved 5.4% revenue growth in the fourth quarter.

Much more still needs to be done in the year ahead. We will step-up investment in our customer experience, improve our underlying performance in Germany and accelerate our momentum in Business, whilst also continuing to simplify our operations throughout the group. We are fundamentally transforming Vodafone for growth.”

Finally, the operator saw their quarterly UK service revenue reach €1,409m (up from €1,400m in the previous quarter). The full report is here (PDF).

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
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11 Responses
  1. Avatar photo Anuraj says:

    With Vodafone broadband last 3 months and have no issues. Vodafone using OPENREACH to provide full fibre in my area.

  2. Avatar photo John says:

    I had an install date but they did not honor that install date and not a single email notification, has anyone had the same thing occurring?

    1. Avatar photo RightSaidFred says:

      Opposite for me.

      Too many communications. Emails, texts, confirmations from Vodafone and Openreach.

    2. Avatar photo AD says:

      That pretty much happens with every ISP using OR’s network. OR mess an order up on their systems and it doesn’t feed back to the ISPs systems

    3. Avatar photo Adrian says:

      Yes mine was with EE as it needed civil engineering team with 2 further dates missed.

      Got £169.07 credit on account from the OR delays automatically.

  3. Avatar photo Zakir Hussain says:

    Vodafone talk about there sub-brand, Voxi what about the other sub brand Talkmobile I guess they don’t want to talk about the best known secret that Talkmobile is so cheap, cheaper then Voxi.

    0 Talkmobile Advertising so people don’t know until you check comparison sites for SIM only then Talkmobile pops up.

    1. Avatar photo Ben says:

      I think that’s entirely the point — TalkMobile is for the price-sensitive consumer who might be checking multiple comparison sites for the best deal. Vodafone doesn’t exist to offer low prices, they exist to make a profit (and as much profit as possible!).

  4. Avatar photo Jason says:

    If you don’t want to speak to any competent support staff or have good pings – go with Vodafone

    1. Avatar photo Dave Webster says:

      16ms on fttp for me.
      And there are loads of people to talk too, mostly Indian and 50/50 if they are any good.
      Moved all my plus net business lines to voda.
      Vm plus voda seems to be a good pairing.
      Both have below average customer services but OK speeds and performance.

      Currently paying voda £23 per month for 1gb fttp and £36 to vermin media for 400mbps.
      Just wish I could get symentric fttp..

    2. Avatar photo Jason says:

      16ms is pretty poor if you’re a gamer…
      And the fact they’re based in India doesn’t matter… What causes the issues is that they are poorly trained and have no autonomy to do proper fault finding… You hit a dead end quickly if they have to go off script. You get what you pay for I guess

  5. Avatar photo Tech specialist says:

    Yet announce 3rd group of redundancies for the uk since October 2023, I feel for the people who take out this mire service not knowing exactly what they’re letting themselves in for. Sure you get a nice English speaking agent selling you the product but as soon as that phone goes down……. Good luck if you have any problems!

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