Home » 

UK ISP News Archives

 » 
Sponsored Links

BE Wholesale UK Claims TalkTalk ISP Billing Problems Highlight Wider Problems

Posted: 20th Aug, 2011 By: MarkJ
be broadband uk isp logoThe head of broadband ISP supplier BE Wholesale, Dan Cunliffe, has warned that Ofcom's recent move to fine TalkTalk (Tiscali) £3 Million over its repeated billing mistakes (here) has merely "bought to light one of the most fundamental issues in the broadband market ... ensuring that customers are billed correctly".

The head of BE Wholesale, Dan Cunliffe, told ISPreview.co.uk:

"[The] £3 million fine on TalkTalk and Tiscali has bought to light one of the most fundamental issues in the broadband market; who is responsible for monitoring data usage and ensuring that customers are billed correctly?

Resellers should be providing adequate monitoring and measurement techniques to protect customers from overcharging. However, today’s news highlights holes in billing solutions and a lack of transparency in the market. A safer approach to eliminate this risk lies with wholesalers, who play a fundamental role in ensuring that resellers provide accurate billing and account for irregularities on customer’s bills.

We at BE Wholesale take the approach that if you have a clear and transparent pricing structure in place you can effectively manage errors in customer billing. By offering a fixed price model for unlimited usage, as well a more traditional usage based on a 95th percentile model, we allow partners to optimise their spending based on total consumption. Offering a complete billing solution service adds value to existing partnership, deepens trust between resellers and ISP’s, allows end-users to have a more transparent pricing structure by avoiding unexpected payments, and helps build upon a company’s reputation as a quality internet provider."

Obvious self promotion aside, it should also be remembered that, in TalkTalk's case, the provider was both an ISP and a supplier at the same time. TalkTalk claims to have resolved its problems and proof of that will be in whether or not Ofcom reprimands them again in the future.
Search ISP News
Search ISP Listings
Search ISP Reviews
 Latest UK ISP News
 Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: First 3 Months Free
Vodafone UK ISP Logo
Vodafone £23.00
150Mbps
Gift: None
Youfibre UK ISP Logo
Youfibre £23.99
150Mbps
Gift: None
NOW UK ISP Logo
NOW £25.00
100Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £25.99
132Mbps
Gift: None
150,000+ Customers | View More ISPs
 Cheapest ISPs for 100Mbps+
BeFibre UK ISP Logo
BeFibre £19.00
150Mbps
Gift: None
Gigaclear UK ISP Logo
Gigaclear £19.00
300Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: First 3 Months Free
toob UK ISP Logo
toob £22.00
150Mbps
Gift: None
Vodafone UK ISP Logo
Vodafone £23.00
150Mbps
Gift: None
Modest Availability | View More ISPs
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: First 3 Months Free
Vodafone UK ISP Logo
Vodafone £23.00
150Mbps
Gift: None
Youfibre UK ISP Logo
Youfibre £23.99
150Mbps
Gift: None
NOW UK ISP Logo
NOW £25.00
100Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £25.99
132Mbps
Gift: None
Large Availability | View All
Cheapest ISPs for 100Mbps+
BeFibre UK ISP Logo
BeFibre £19.00
150Mbps
Gift: None
Gigaclear UK ISP Logo
Gigaclear £19.00
300Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: First 3 Months Free
toob UK ISP Logo
toob £22.00
150Mbps
Gift: None
Vodafone UK ISP Logo
Vodafone £23.00
150Mbps
Gift: None
Large Availability | View All
Sponsored Links
The Top 15 Category Tags
  1. FTTP (6148)
  2. BT (3691)
  3. Politics (2773)
  4. Business (2480)
  5. Openreach (2446)
  6. Building Digital UK (2363)
  7. Mobile Broadband (2197)
  8. FTTC (2094)
  9. Statistics (1950)
  10. 4G (1854)
  11. Virgin Media (1811)
  12. Ofcom Regulation (1613)
  13. Fibre Optic (1489)
  14. Wireless Internet (1477)
  15. 5G (1451)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules