I've noticed a trend; most of the good reviews I've read are with Titan's LLU product, their 'Surf 8' product is utter rubbish.

(Maybe it's because they're with O-Bit instead of Entanet now?)

I, like many others, signed up for Titan after reading nothing but good reviews, at first, I was pleased with how quickly I had my e-mails responded to, but then quickly realised it was just excuse after excuse, and it was always a fault with BT's equipment that they were apparrently in the process of fixing...

As of 2 weeks ago, they stopped replying to my e-mails entirely, only responding just over a week ago when I asked for a MAC code, basically a response with the code in there, no name, no greeting. They may as well have written 'fuck off, then'.

I knew it was time to migrate at that point, they've basically held up their hands and said there was nothing they could do, even though they said my issue was isolated.

'Hi

We have given a list of 3 users that seem to be having the same problems out of our 20k customer base and we are just awaiting on their response which is usually 4-6 hours.

Mike'

After doing a fair bit of research, it would seem the number of negative reviews this month alone have risen far beyond 3 users all with the same complaints. He seemed very quick to drop figures on me, though. As if it made a difference to the crap connection I've had from day 1.

I had to e-mail them again the following day, for an update, and was given a similar response and told me that BT had found the problem and that it was being worked on and should be completed within 72 hours. That was two weeks ago...

Thing is, even though my previous ISP, Tiscali, were awful, Titan were/are far worse, I've had a consistent high ping, unsusable for gaming (what I have broadband for to begin with), from morning till night, after 5-6pm I can use it. Unacceptable. I've paid for a month so bad, it's worse than one of the UK's WORST ISPs!!

Not to mention you can't get hold of them by phone, just an automated response spouting more excuses. More like, 'We've shut our lines down because the complaints are overwhelming'.

I should be with Fast.co.uk within a day or two, and I can't wait.

Maybe their LLU product is worth getting, but if you plan on going on their Surf 8 package, avoid it.

Edit - 11/11/09 -

Just got off the phone to O-bit, who last week, invoiced me for 60 pounds for the 1 month's service. They were kind enough to promptly sort it out for me and I will only have to pay for the 1 month.

Apparently, Titan had added 'Service Charges' among other things, things that I hadn't applied for.