Virgin Media

Summary: 20 years of pain
December 19th, 2012 (Last Edited: December 19th, 2012)
Writing this review while waiting for one of their professionally patronising telephone jockeys to get back to me. To be brief, their cable service is not nearly as good as it should be and frequently offers an array of jaggies, flashes and warps to go with your TV broadcasts. It also gets worse, as the bandwidth decreases as more people in your area sign up. The box re-boots itself once every few days. The internet service is shabby and the email is a very poor adapatation of googlemail which is not really understood by Virgin's telephone teams - for instance, the automatic spam filtering, which you cannot turn off, is the bane of everyone's life. As for customer services, it is the usual queasy mix of pre-recorded protestations that everything possible is being done to improve your "customer experience" and - you guessed it - atrocious customer seervice: slow, ineffective, and so heavily scripted you might as well be talking to a robot. A dire service all round, which sadly I have been too apathetic to change.
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