ISP Reviews by HowardW

I've just renewed my broadband for another year with Madasafish, and have been very happy with the service.

Connections are reliable - only had difficult connecting one time in a year, and after I queried them via support this was resolved pretty quickly. The connection speed is fine, cannot expect to get faster connection given where I live. The speed we get is what the initial test results indicated we would get.

Getting started was actually much quicker than I expected. After signing up we received the free router etc, and got an email with an estimated connection date (about 10 days I think). We were actually connected and up and running in a matter of days.

They have a range of packages based on three levels of monthly usage, but the thing I liked most was that if you go over your monthly limit the charge per extra GB download was much lower than most providers, so you don't get heavily penalised for heavier use. Also you can set up email alerts to let you know when you're approaching your monthly limit - that way you know in advance about any charges for extra usage, which I found really useful.

At the moment they offer a 6-month discount of their broadband, and this is available to existing customers as well (I just renewed after our first full year, and am on the discounted rate for the next 6 months). You have to commit to a 12-month contract to get the discount period.

Support responses via email are fairly quick. The only issues I've had are to do with billing, and this is the only area they could do with improving. In terms of the technical side they are great, but I had a couple of annoying minor issues with billing (had to re-enter my bank details after a few months). Emails to support soon got the billing stuff resolved though.

Overall, very pleased with the service - reliable, flexible and good value. Would be happy to recommend to others.