ISP Reviews by Red

PlusNet are a value operator. Its obvious that you will get what you pay for in most situations. I'm on their 60GB broadband for under £9.00 a month which is not a bad price. I use this service for e-mails, surfing, downloading and mainly gaming. The quality (ping) of the line is top notch in that respect. The reliability of the connection (my own personal experience) has been excellent.

The router, a Thompson model, I did replace with a much better model and the speed of the line could be better but I am aware that there is a lot of distance and housing between the local BT exchange and myself. However in the two years I have been with PlusNet my download speed has increased by 1/3rd and my upload speed has tripled. So I'm not displeased.

Customer service whether I've spoken to them on the phone or via the forums on their website has been helpful. I have suffered truly horrible customer service before (TalkTalk) so PlusNet are a vastly better option. Having someone based in the UK and able to understand you when describing a problem can't be underestimated.

I am overall very satisfied with the end result and will continue to be customer for a third year running I would imagine.