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ISP News Archives for December 20, 2016

 
ofcom uk telecoms regulator

20th Dec 2016 (5 Comments)

The telecoms regulator has proposed a series of changes to their rules for broadband, phone and mobile providers, which they claim will help to protect consumers from harm. Some of the tweaks include changes to tackle billing accuracy, debt collection, nuisance calls, complaints handling and support for those with disabilities.

customer service and support UK complaints

20th Dec 2016 (6 Comments)

The UK telecoms regulator has today published their Q3 2016 consumer complaints study, which reports that the total volume of fixed line Broadband, Phone and Pay TV complaints in the UK has increased, while Mobile gripes declined. Sadly BT came out as the biggest magnet for broadband gripes.

ViaSat 1 satelite spacecraft earth orbit

20th Dec 2016 (11 Comments)

Aviation and technology company Boeing has completed the Preliminary Design Review (PDR) for the first two ViaSat-3 class satellites, which will be able to handle 1 Terabit per second of data and make it possible to offer 100Mbps packages to home users in the Americas, UK, Europe, Middle East and Africa.

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