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ISP News Archives for September 15, 2017

 
UK ISP Plusnet Sacks Rude Call Centre Worker for Insulting a Customer

15th Sep 2017 (15 Comments)

Internet provider Plusnet has “wholeheartedly” apologised to one of their broadband subscribers, who had contacted the ISP in the hope of getting his Direct Debit date changed but instead found his surname being substituted with the C-word (hint, it’s not cat) by a call centre worker.

BT Posts Specific Technical Requirements for G.fast Broadband Modems

15th Sep 2017 (9 Comments)

Telecoms operator BT has updated their technical document (SIN520) for the new 330Mbps G.fast hybrid fibre broadband technology to include the specific technical requirements for end-user modems, which is what Openreach and ISPs will supply to homes and businesses.

Explaining KCOM’s Plan for a 10Mbps Broadband USO in Hull, East Yorkshire

15th Sep 2017 (4 Comments)

Over the past two years we’ve heard plenty of debate about the Government and BT’s proposed plan for a legally-binding 10Mbps Universal Service Obligation for broadband, although there’s been very little talk about KCOM’s position in Hull and East Yorkshire, where they dominate the local market.

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Loss of Phone Number Dilemma Strikes BT’s FTTP Ultrafast Broadband

15th Sep 2017 (54 Comments)

Everybody seems to want “full fibre” broadband, but there are caveats. People moving into new build developments, specifically those that are only being served by Openreach’s (BT) FTTP “ultrafast broadband” technology, are running into problems because they’re unable to keep their phone number.

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Vodafone UK ISP Logo
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Youfibre UK ISP Logo
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  11. Virgin Media (2014)
  12. Ofcom Regulation (1775)
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Vodafone UK ISP Logo
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