Home
 » ISP News » 
Sponsored

ISP Sky Broadband Reveals UK Pricing for New Ultrafast Packages UPDATE

Tuesday, August 20th, 2019 (7:57 am) - Score 18,375
sky_broadband q hub 2 top angled

The long awaited launch of UK ISP Sky Broadband’s (Comcast) new Fibre-to-the-Premises (FTTP) and G.fast based “Ultrafast Broadband” (145Mbps and 285Mbps average speed) packages looks to be imminent and one of our readers was able to grab a screenshot of the pricing, which is not yet showing for everyone.

We had been expecting Sky’s new Ultrafast 1 and Ultrafast 2 packages, which we’ve talked about before (here and here), to go live at the end of last month but for reasons unknown this was pushed back. We can speculate that this move might have been related to Openreach’s new full fibre discounts (here).

Nevertheless a few things have happened in the last few days. Firstly, Sky’s website has started to include the following bit of text at the bottom of their broadband product pages (under legal terms): “Sky Broadband Ultrafast available in Ultrafast Areas only (approx. 10% of UK properties): Speeds vary by location. Guaranteed download speeds of 100Mb: If your download speed falls below 100Mb for three consecutive days, you can exit your Sky Broadband and Talk contracts without early termination charges. Speed check must be done using sky.com/mybroadband. Further terms apply.”

The reference to 10% is plausible if they’re combining the premises passed coverage from both Openreach’s hybrid fibre G.fast and full fibre FTTP technologies using Ofcom’s most recent January 2019 data. The inclusion of a 100Mbps guarantee is also a fairly safe bet since we know that FTTP will have no problem with this and G.fast recently raised its minimum selling speed to 120Mbps (here).

In other words, achieving 100Mbps+ download should be possible on all of the lines they sell via their “Ultrafast” packages, although issues with poor home wiring, slow home WiFi, local (home) network congestion and network capacity supply could still conspire to give you a lower speed or a perception of slower speeds.

NOTE: None of this relates to Sky’s Ultra Fibre Optic (UFO) FTTH network in York, which was separately built as part of a deal with TalkTalk and Cityfibre.

The second big thing to note is that one of Sky Broadband’s customers – who lives in an Openreach based FTTP area – happened to notice that he was being offered the chance to order, albeit only over the phone, their new Ultrafast 1 and Ultrafast 2 packages. Luckily he had the good sense to take a screenshot of what appears to be a limited soft launch.

sky_broadband_ultrafast_pricing

The post contract pricing is similar to BT’s comparable ultrafast packages (hardly a surprise as they have to follow the same wholesale costs), although Sky are clearly aiming for an undercut with their initial 18 month discount that is notably cheaper. We should point out that the average upload speeds being offered alongside the two new packages are as follows (just as we reported a few months ago):

Sky Broadband Ultrafast 1
Download Speed 145Mbps
Upload Speed 27Mbps

Sky Broadband Ultrafast 2
Download Speed 285Mbps
Upload Speed 45Mbps

The above pricing appears to be including their Sky Broadband Boost add-on as standard (adds +£2.50 per month to the cost).

What do you get with Sky Broadband Boost?

* Evening & weekend engineer visits at no extra cost.

* Daily line checks; we’ll text you if we need to fix anything.

* Use the Sky Broadband Buddy app to manage each screen in your home:

• Set time limits and filters so family members only see what they should
• Pause the internet for extra family time
• Keep tabs on what your family does online
• Works across 3G, 4G and WiFi

We are in the process of trying to get more details, although as previously reported we expect these new Ultrafast packages to ship alongside the new Sky Broadband Hub (aka – Sky Q Hub 2 / SR203) wireless router (pictured at the top). The new router is of a similar size to the current Sky Q Hub, albeit with 4 x Gigabit LAN ports (the Q Hub only had 2) – one of which is for WAN – 2 x Telephone ports (likely an ATA for VoIP connection via older analogue handsets) and 8 antenna.

Internally Sky have been saying that they expect this router’s WiFi performance to be at least comparable to that of the BT Smart Hub 2 router, which suggests a peak combined wireless speed of around 2Gbps. Sky’s G.fast based customers will get a grey coloured version of this router (details). On top of that we note that Sky has been using this new Hub to test their standalone broadband (SOGEA / SoG.Fast) products and we’ll be interested to see if those launch at the same time.

At present Sky has not officially confirmed whether the aforementioned packages and prices will be the same as their full public launch but we are trying to get confirmation. Expect further updates shortly.

UPDATE 8:43am

One of our existing sources has now confirmed the new package details and stated that the prices will be £39 for Ultrafast 1 and £49 for Ultrafast 2 (i.e. without the Sky Broadband Boost add-on), which is in keeping with the above.

UPDATE 10:13am

Several more Sky customers have now had a chance to test this and they report that the packages are now showing up when logged into their Sky Accounts on the website, but as above this only seems to display if you live in an FTTP area (we’re still awaiting somebody within reach of G.fast to confirm if it’s the same for them too). Seems like a soft launch.

UPDATE 11:10am

Sky has just dropped the official press release, which pledges that their new ultrafast 1 package “gives 2 million households access to over 12 times faster speeds than Sky’s standard broadband, with average download speeds of 145Mbps and 285Mbps, depending on what product you choose” (falling to 1.2 million for ultrafast 2). Sadly it doesn’t add anything new to what we’ve already said above.

Kathryn Imrie, Director of Broadband at Sky, said:

“Fast and reliable broadband is an essential part of the family household today, and it’s only going to get more important in future. We want our customers to be able to do even more online, on more devices, without seeing their connection lag or drop. As a Sky Broadband Ultrafast customer, you will be able to seamlessly watch an HD movie, while your partner surfs the web and your kids are gaming in their bedroom.”

A web page has also been setup where people can register their interest in the service. One of our readers has also confirmed that these packages are indeed showing for those in G.fast areas too.

UPDATE 11:23am

We’ve had a few questions about what sort of phone service, if any, is included alongside the Ultrafast packages. I am still trying to get some confirmation on this from Sky but at least one person, who contacted their sales team, says that Sky will give Ultrafast 1/2 subscribers a VoIP based phone product (possibly the same for both FTTP and G.fast lines via SOGEA).

Interestingly existing Sky Broadband customers are also being asked to pay a £34.95 one-off upgrade fee to get the new service.

UPDATE 2:31pm

Despite the aforementioned packages initially being spotted as showing up in FTTP areas, officially Sky are now saying that at launch only those covered by G.fast can order them and FTTP will follow (likely by the end of 2019 as originally planned).

UPDATE 3:33pm

In terms of the VoIP phone service, which is now confirmed to come with these packages. The default is a standard UK call rates service but as usual you can add free calls (i.e. evening and weekends – £5, anytime – £10 and international – £12). We believe that customers can also get £2 off those monthly prices if they call up and ask for it.

Add to Diigo
Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
51 Responses
  1. Avatar Tom

    They won’t be selling anything above 330/50 then…bummer!

  2. Avatar Summer Is Here

    @Mark Jackson

    Do you think these ultrafast prices include or exclude a telephone services either via copper or the ATA port?

  3. Avatar Dominic Davis-Foster

    So no built in G-fast modem in the router?

  4. Avatar Fu man ching

    False advertising.. CLEARLY you were paid for this. To claim insider knowledge is a joke

    • Pretty sure Sky are not happy with me posting this and they certainly didn’t pay me to post it 🙂 , but thanks for the usual Trolling Pete. Luv n hugs.

    • Avatar Joe

      Bet Mark wishes Sky would just hand him a load of cash for just doing his job 😉

      Though if they did we might get a lot fewer posts about Scotland’s BB and a lot more about the reliability of wifi on the beaches of Phuket 😀

    • Avatar Pete

      Hey Mark, this is my one and only IP address so as you can see that person is not me – But If you will insist of accusing trolls of being me, can you at least have the balls to reply to e-mails? Or are you really that scared?

      We will see

  5. Avatar Max360

    The Sky ultrafast packages are now listed under the broadband order page. When checking my postcode/telephone number it shows:

    “Broadband Ultrafast is coming soon to your area but check out which of our broadband packages are available to you.”.

    I’m currently with BT ultrafast (FTTP) package.

  6. Avatar Marcos Gilson

    It’s available to everyone if they log in to their Sky account.

  7. Avatar A_Builder

    More good news 10% of the population can get a very good fast connection at a sensible now.

    Take up will accelerate at these price points.

    @MJ are the two lower tier speeds provisioned on FTTP where available or solely copper? Be interesting if this was the lead in the great FTTP last drop hook up.

    • Avatar CarlT

      Not sure how the >50% of the population that can get up to 500Mb via Virgin Media will feel about that one.

    • Not sure on the lower tiers, but that’s a good question. Otherwise I’d assume that ‘Essential’ is almost certainly only via ADSL/ADSL2+ and ‘Superfast’ probably still just FTTC. Sky’s PR team are being quite slow to give me an official reply this morning.

    • Avatar Burble

      That’s the one which interests me, at moment am looking at BT 55/10 FTTP product, at these prices I would probably go to ‘Ultrafast’ , but the cheaper ‘superfast’ is good enough for me.

    • Avatar A_Builder

      My point badly expressed is that there are incentives now in place to move users from ADSL to FTTC/GFast/FTTP.

      If the great switch off is to occur by 2025 starting the migration, utilising the OR incentive schemes, by selling new product is a way forward.

      @CarlT I’d accept that on VM most users experience decent download but I’d be a lot happier with GFast/FTTP on the upload side of things and their general robustness.

      And there is good FTTP and not so good FTTP and leased lines and they are not really comparable either.

  8. Avatar TechGuy

    Sky have sent the press email now 🙂

  9. Avatar Bob

    I’ll guess there will be no slower full fibre package based on the ’59’ average speed.

    Contrastly BT will offer me the 80 package over FTTP only.

    Good to finally have another major player in board. Especially with Zen deciding to raise prices even though I thought wholesale prices were dropping…

  10. Avatar Neb

    As the G.Fast is still variable in speed is the 145 download and 27 upload the max/up to speeds or is that a hand picked average?

  11. Avatar Nikhil

    I’m in a gfast area and currently with ee. If I go on sky.com website the ultra fast options are available to me. Also when logging into my sky account they still appear at 41.50 and 51.50 for both services.

  12. Avatar TechGuy

    It might actually be first time I’ve read Sky mention about upload speeds :O

  13. Avatar Nic

    Hmm, I am a current FTTP customer with BT. When log into my Sky account and enter my phone number I get:

    “Broadband Ultrafast is coming soon to your area but check out which of our broadband packages are available to you.”

    Guess their checker/ordering system still needs some tweaks.

    • Avatar Joe

      Your not Market A?

    • Avatar Nic

      @Joe, correct I’m not Market A

      Exchange Code: SDTTCHF
      Market Area: Low Cost, Competitive (B)

      but reading the updates to the main post, seems Sky Ultrafast is g.farce only at the moment and not FTTP until later…

  14. Avatar t0m5k1

    They tell me on their site that I already have fiber when in fact it’s FTTC

  15. Avatar Tom

    So currently I get FTTP with BT. It’s shows available as per the screenshots above in my sky account. I call up and ask multiple people and they haven’t got a clue about it and are no help at all… embarrassing for sky, soft launching something the sales and broadband teams know nothing about…

  16. Avatar Marty

    I’m assuming you can keep your phone number when you’ve changed to VoIP for g.fast & FTTP

  17. Avatar Carl Robinson

    Seems like there’s a big training day at Sky today according to automated call centre message. Spoke to someone in sales who was well versed in the FTTP developments – contacted them after my postcode didn’t show options online. Unfortunately, my area isn’t showing as available yet on Sky’s systems in the call centre either.

    I was told that it is rolling out in stages, probably within urban areas first, but that hopefully by beginning to mid September my property will be on the ‘available’ list for superfast.

    NB I live in a three year old housing development with OpenReach FTTP and BT broadband, in a suburban space between Chichester and Bognor Regis.

  18. Avatar Matthew

    Maybe now Sky are about to launch FTTP we might finally start to get Sky Q over Fibre in UK like in Italy.

  19. Avatar Lee

    Sky say I can’t get ultrafast g.fast after checked it but BTw availability checker say I can get g.fast below

    G.fast Range A (Clean) 198.2 151.8 29.6 12.4 130.4 Amber Amber —
    G.fast Range B (Impacted) 167.1 114 19.8 9.4 101.7 Amber Amber —

    • Avatar Christopher Smith

      G.Fast is Amber Amber here too but not for speed below hand back threshold reasons. I believe it is because a Managed Install is required locally here for some reason.

  20. Avatar Steven Bowes

    Should they not concentrate on developing a wifi signal that can cover all of your home first rather than more speed. I live in a 2 bed flat and the router can’t get a stable signal to the main Sky Q box, I have an ethernet cable running through the flat to connect the Sky Q box. What’s the point in more speed?

    • Avatar JmJohnson

      I’m pretty sure your issue is going to be environmental.
      Too many wireless networks and a lot of iron in your building… common issues of wireless in a flat.

    • Avatar James

      Most ISPs out there who only care if the internet gets to your property and not how you use it.
      You pay for a broadband service and not a WiFi coverage service. However BT offer that for extra like £10 a month.

    • Avatar CarlT

      Looks like they are able to handle both at once.

  21. Avatar Paul Green

    Hopefully this will mean that Sky will start to install their own fibre, and that means we can kick openreach into touch.

    • Avatar New_Londoner

      Unlikely given it has previously stated that it has no interest in doing this.

    • Avatar CarlT

      I would suggest it means quite the opposite.

      Sky will be pushing Openreach hard for the consumer 500 and 1000 products, and will be committing to purchase at scale to get the best possible pricing.

      If Comcast want a network they’ll acquire Virgin Media.

  22. Avatar Damooooooooooh

    So on the sky forum a sky employee has confirmed Ultrafast is GFAST only. Waste of time for me then as my exchange only supports FTTP. Looks like I’m forced into BT, time to ditch sky altogether.

  23. Avatar Armun

    Hello,
    Im in a FTTC area is there anyway to get FTTP at all?
    Really cant cope on this speed in a large house

    Thanks

  24. Avatar Dave

    Keen to know more about Sky FTTP with VOIP and potentially Sky Q over fibre (opposed to satellite). Does anyone have a date yet for fibre FTTP (not g.fast).

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Comments RSS Feed

Javascript must be enabled to post (most browsers do this automatically)

Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live.

Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.

NOTE 1: Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam.

NOTE 2: Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.
Cheapest Superfast ISPs
  • Hyperoptic £20.00 (*22.00)
    Avg. Speed 50Mbps, Unlimited
    Gift: None
  • Direct Save Telecom £22.95 (*29.95)
    Avg. Speed 35Mbps, Unlimited
    Gift: None
  • Plusnet £22.99 (*34.98)
    Avg. Speed 36Mbps, Unlimited
    Gift: £60 Cashback
  • Origin Broadband £23.00
    Avg. Speed 35Mbps, Unlimited
    Gift: None
  • Vodafone £23.00
    Avg. Speed 35Mbps, Unlimited
    Gift: None
Prices inc. Line Rental | View All
The Top 20 Category Tags
  1. BT (2488)
  2. FTTP (2145)
  3. FTTC (1645)
  4. Building Digital UK (1590)
  5. Openreach (1402)
  6. Politics (1399)
  7. Business (1224)
  8. Statistics (1089)
  9. FTTH (1047)
  10. Mobile Broadband (1023)
  11. Fibre Optic (964)
  12. Ofcom Regulation (908)
  13. Wireless Internet (894)
  14. 4G (885)
  15. Virgin Media (850)
  16. Sky Broadband (592)
  17. EE (582)
  18. TalkTalk (572)
  19. Vodafone (506)
  20. Security (409)
Promotion
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact