You are viewing a January 23, 2020 news and article archive where older items are stored for readers to access and view. This is done to keep the systems running smoothly and prevents the front page from becoming too cluttered.
Mobile operator giffgaff looks set to refresh several of their 4G mobile “goodybag” plans from 26th February 2020, which will see some data (mobile broadband) allowances being boosted and all of their tariffs – even the cheapest ones – gaining access to unlimited calls and texts. On the flip side, pay-as-you-go users will suffer a huge hike!
UK ISP Virgin Media has today completed an extension of their new 1Gbps capable Fibre-to-the-Premises (FTTP) broadband and TV network to cover 1,200 premises in the Northumberland town of Cramlington, which is home to around 30,000 people and resides just 9 miles north of Newcastle upon Tyne.
The latest biannual UK Customer Satisfaction Index from the Institute of Customer Service, which reveals the top 50 organisations for customer service, finds that the only two telecoms companies to have made it into the top table – mobile operators giffgaff and Tesco Mobile – have improved their ranking.
Ofcom has published their final Fairness Framework (guidelines) for UK providers of mobile, home phone, pay TV and fixed broadband ISPs, which have been designed to show consumers how the regulator will in future assess whether such providers, and the way they treat their customers, is fair (pricing, transparency, support etc.).
Fixed wireless and UK full fibre (FTTP) ISP Airband has made progress on their £11.2m Connecting Shropshire contract, which has so far expanded the reach of “superfast broadband” (30Mbps+) connectivity to 10,500 premises in the county and they now aim to deploy “ultrafast” (100Mbps) speeds to a further 2,200 premises.
The new UK Telecommunications Infrastructure (Leasehold Property) Bill, which aims to make it significantly easier, quicker and cheaper for “gigabit-capable” broadband ISPs and telecoms firms to access big apartment blocks (MDU) where “rogue landlords” fail to respond, received broad support in yesterday’s 2nd reading.