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Uswitch 2020 Awards Name Best UK Mobile and Broadband ISPs

Friday, February 7th, 2020 (9:39 am) - Score 4,971
gold best broadband isp award cup

The annual Uswitch.com Awards 2020 took place last night, which among other categories saw budget focused UK ISP NOW TV scoop the win for “Broadband Provider of the Year“, while Virgin Media once again grabbed “Fastest Broadband Provider” and Sky Mobile were named “Network of the Year.” Read on for the full list.

As usual the comparison site appears to have selected its winners via a combination of methods. Most of the awards were decided based on a survey of 12,007 UK consumers (conducted between 4th to 11th November 2019), while several other categories were chosen by a panel of judges (almost all are journalists from across the tech sector) and the ‘Fastest Mobile Network’ award was based on analysis derived from Opensignal.

On top of that we note that the ‘Most Popular Broadband Provider‘ and ‘Most Popular Mobile Network‘ awards were calculated using both the consumer panel survey and uSwitch sales, although it’s unclear how much statistical significance was assigned to data from the latter.

As usual smaller broadband ISPs were alas almost nowhere to be seen in the award selection, which is why Virgin Media ended up being named as the fastest provider despite being unable to match the symmetrical Gigabit speeds of Hyperoptic, B4RN, Community Fibre and Gigaclear etc. We thus recommend taking these results with the usual pinch of salt.

2020 uSwitch Award Winners and Runners Up

BROADBAND Winner Runner-up
Best Triple Play Provider Sky (Sky Broadband) Now Broadband / Now TV
Best Provider Customer Service Plusnet EE
Best Smart Media Device (judges’ award) Amazon Fire TV Cube Now TV 4K Smart Box
Best TV Content (judges’ award) Netflix Amazon Prime Video
Best TV Streaming Service (judges’ award) Netflix Now TV
Best Value Broadband Provider Now Broadband (Now TV) Plusnet
Broadband Provider of the Year Now Broadband (Now TV) Plusnet
Fastest Broadband Provider Virgin Media BT
TV Provider of the Year Now TV Sky (Sky Broadband)
Most Popular Broadband Provider TalkTalk Now TV


MOBILE Winner Runner-up
Best Network Coverage O2 EE
Best Network for Customer Service Plusnet Mobile Tesco Mobile
Best Network for Data Sky Mobile BT Mobile
Best Network for Roaming (judges’ award) Three UK EE
Fastest Mobile Network – Based on analysis derived from Opensignal* EE Vodafone
Best Pay Monthly Network Sky Mobile Tesco Mobile
Best PAYG Network VOXI GiffGaff
Best Retailer for Customer Service Tesco GiffGaff
Best SIM Only Network Vodafone SMARTY
Best Value Pay Monthly Plusnet Mobile ID Mobile
High Street Retailer of the Year Argos John Lewis
Manufacturer of the Year Samsung Apple
Handset of the Year (judges’ award) Huawei P30 Pro iPhone 11 Pro
Mobile Reseller of the Year MPD A1 Comms
Network of the Year Sky Mobile GiffGaff
Online Retailer of the Year (judges’ award) Amazon John Lewis
Best Newcomer of the Year Audacious Rokit
Most Popular Mobile Network Three ID Mobile


Telecoms Innovation Award Audacious & Galaxy Fold N/A
Quadplay Provider of the Year EE Sky (Sky Broadband)

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
8 Responses
  1. Paul says:

    Really can’t understand how plus net customer service is winning awards is every one else so bad, long wait times was the main reason I left

    1. A Wardle says:

      My feeling too. Can’t trust this list.

  2. PN says:

    PN are a proud company!

    1. Ray Woodward says:

      Proud of what …?!

  3. Henri says:

    Completely agree Paul, I left when one of there customer services officers shouted at me down the phone. So much for service.

  4. Graham says:

    The article says “UK ISP Plusnet scoop the win for “Broadband Provider of the Year“”, yet the table beneath is says Now TV won that award…

    Something is incorrect somewhere.

  5. Pezza says:

    Hmm that’s interesting to see Now TV beating Sky.. no contract too.
    Agree with some of the others but not all.

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