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ISP News Archives for May 6, 2022

 
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Court Dismiss BT Appeal Against UK Landline Overcharging Ruling UPDATE

6th May 2022 (4 Comments)

The Collective Action on Land Lines (CALL) has announced that the Court of Appeal (CoA) have dismissed BT’s appeal against an earlier ruling by the Competition Appeals Tribunal (CAT), which last year rejected the ISP’s attempt to stop a £600m class action claim related to the alleged overcharging of 2.3 million landline-only phone customers.

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End of Contract Letters by UK Broadband ISPs Boost Re-Contracting

6th May 2022 (9 Comments)

Ofcom has today posted some additional analysis on the impact of their End-of-Contract Notifications (ECN) system, which reveals that customer re-contracting on major broadband ISPs has increased as a result of its introduction – varying from a rise of 13% on Plusnet to just 3% on TalkTalk.

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Broadband ISP BT Add Xbox Game Pass to FTTP Broadband Plans

6th May 2022 (16 Comments)

UK ISP BT has today enhanced their top two fastest Fibre-to-the-Premises (FTTP) based home broadband packages – 500Mbps and 900Mbps – by adding a “free” Xbox Game Pass Ultimate – running for 6 months on 500Mbps and 12 months on 900Mbps (costing £10 per month thereafter).

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ISP Plusnet’s Missing 24/7 UK Support for Business Customers

6th May 2022 (12 Comments)

Customers of Plusnet’s business broadband packages have recently begun to notice that the ISP has not been delivering on their pledge of offering “dedicated 24/7 UK based customer support“, with some users complaining that their phone lines close down after 8pm – the same time as the weekday cut-off for residential support.

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