Home » 

ISP Complaints and Advice

 » Unreachable Customer Support
Sponsored
This section contains detailed information and advice on the problems that consumers often experience with their broadband Internet Service Provider (ISP) and how to get them resolved.
 Complaint Topics
 Unreachable Customer Support
snowed under with complaints
Consumers who find that they are unable to contact their Internet provider's support department will often have no way to resolve their problems or even cancel / complain about their service. As a rule you should give your ISP a few days to respond via email (mark the subject of your email with "URGENT"), while also attempting to phone them several times during this period before taking the matter further.

Sometimes even big providers can suffer Major Service Outages (MSO) and thus it's not uncommon for support departments to become clogged up with related requests. Most people may only contact their ISP when exactly this sort of incident occurs, so if you can then it's wise to hunt out your ISPs Service Status, Twitter or Facebook page in order to check if there are any problems affecting your area first.

Example - Service Status Pages for the Biggest ISPs

BT
Service Status: https://btbusiness.custhelp.com/app/service_status_consumer
Twitter: https://twitter.com/BTCare
Facebook: http://www.facebook.com/BTUK

Sky Broadband
Service Status: https://servicestatus.sky.com
Twitter: https://twitter.com/SkyHelpTeam
Facebook: http://www.facebook.com/sky

TalkTalk
Service Status: http://www.talktalk.co.uk/service-status/
Twitter: https://twitter.com/TalkTalkCare
Facebook: http://www.facebook.com/TalkTalk

Virgin Media
Service Status: http://www.virginmedia.com/help
Twitter: https://twitter.com/virginmedia
Facebook: http://www.facebook.com/virginmedia

Failing that it's advisable to look around the Internet and see if there are other customers with the same problem. Community forums, such as the one on ISPreview.co.uk and other websites, are a good way of sharing concerns and getting answers to difficult problems.

The last option is to switch provider (new migration rules), which can be done simply by contacting the new ISP (no need to engage your old provider). But make sure you understand the implications of any early leaving fees or contract terms before doing so, although if you do get hit with unfair charges then these can always be tackled later through an ADR Complaints Handler.

 Latest UK ISP News
 Cheapest Superfast Broadband ISPs
  • Vodafone £22.00
    Avg. Speed 35Mbps, Unlimited
    Gift: None
  • Hyperoptic £22.00
    Avg. Speed 50Mbps, Unlimited
    Gift: None
  • Onestream £22.49 (*29.99)
    Avg. Speed 45Mbps, Unlimited
    Gift: None
  • xln telecom £22.74 (*47.94)
    Avg. Speed 66Mbps, Unlimited
    Gift: None
  • Plusnet £22.99 (*36.52)
    Avg. Speed 36Mbps, Unlimited
    Gift: £55 Reward Card
Prices inc. Line Rental | Compare More ISPs
blog comments powered by Disqus
Promotion
Cheapest Superfast ISPs
  • Vodafone £22.00
    Avg. Speed 35Mbps, Unlimited
    Gift: None
  • Hyperoptic £22.00
    Avg. Speed 50Mbps, Unlimited
    Gift: None
  • Onestream £22.49 (*29.99)
    Avg. Speed 45Mbps, Unlimited
    Gift: None
  • xln telecom £22.74 (*47.94)
    Avg. Speed 66Mbps, Unlimited
    Gift: None
  • Plusnet £22.99 (*36.52)
    Avg. Speed 36Mbps, Unlimited
    Gift: £55 Reward Card
Prices inc. Line Rental | View All
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Promotion
The Top 20 Category Tags
  1. FTTP (2823)
  2. BT (2795)
  3. FTTC (1794)
  4. Building Digital UK (1760)
  5. Politics (1689)
  6. Openreach (1643)
  7. Business (1457)
  8. FTTH (1341)
  9. Mobile Broadband (1255)
  10. Statistics (1253)
  11. 4G (1080)
  12. Fibre Optic (1072)
  13. Wireless Internet (1037)
  14. Ofcom Regulation (1029)
  15. Virgin Media (1021)
  16. EE (713)
  17. Vodafone (683)
  18. Sky Broadband (676)
  19. TalkTalk (674)
  20. 5G (538)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules