ISP Complaints and Advice

• Introduction
• Official ISP Complaint Handlers and Procedures
• Unofficial ISP Complaint Handlers and Legal Counsel
• Common ISP Complaints and Advice
  » Difficulties Switching ISP (Migration)
  » Tag on the Line (Broadband Ownership Conflict)
  » Slamming (Mis-selling)
  » Serious Declines in Broadband Speed
  » Frequent or Lengthy Broadband Connection Faults
  » Billing and Cancellation Errors
  » Unreachable Customer Support
• Helpful ISP Complaint Tips
• Summary of Useful Consumer Rules and Laws

Furthermore some of the most common ISP complaints also require a bit more detail than others, which means that we're unable to summarise all of them on a single page and have instead separated each out to their own separate section. As such you need to click on the sub-topics (repeated below for your convenience) in order to view the extended details.

1. Difficulties Switching ISP (Migration)
    CLICK HERE TO READ

2. Tag on Line (Broadband Ownership Conflict)
    CLICK HERE TO READ

3. Slamming (Mis-selling)
    CLICK HERE TO READ

4. Serious Declines in Broadband Speed
    CLICK HERE TO READ

5. Frequent or Lengthy Broadband Connection Faults
    CLICK HERE TO READ

6. Billing and Cancellation Errors
    CLICK HERE TO READ

7. Unreachable Customer Support
    CLICK HERE TO READ