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This section contains detailed information and advice on the problems that consumers often experience with their broadband Internet Service Provider (ISP) and how to get them resolved.
 Complaint Topics
 Common ISP Complaints and Advice
Complaints form for a broadband ISP in the UK
Sadly some problems are more common than others and as a result of this we have summarised a shortlist of the most frustratingly serious and frequently experienced complaints by consumers. Most of these situations will require a complaint (if the ISP does not resolve them) and it is advisable to pursue the proper ‘Official ISP Complaint Handlers and Procedures’ first.

Furthermore some of the most common ISP complaints also require a bit more detail than others, which means that we're unable to summarise all of them on a single page and have instead separated each out to their own separate section. As such you need to click on the sub-topics (repeated below for your convenience) in order to view the extended details.

1. Difficulties Switching ISP (Migration)
    CLICK HERE TO READ

2. Tag on Line (Broadband Ownership Conflict)
    CLICK HERE TO READ

3. Slamming (Mis-selling)
    CLICK HERE TO READ

4. Serious Declines in Broadband Speed
    CLICK HERE TO READ

5. Frequent or Lengthy Broadband Connection Faults
    CLICK HERE TO READ

6. Billing and Cancellation Errors
    CLICK HERE TO READ

7. Unreachable Customer Support
    CLICK HERE TO READ

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