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This section contains detailed information and advice on the problems that consumers often experience with their broadband Internet Service Provider (ISP) and how to get them resolved.
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 Difficulties Switching ISP (Migration)
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On 20th June 2015 Ofcom, the national communications regulator, officially adopted a new harmonised Gaining Provider Led (GPL) migration system for switching ISPs. The new method, which is based off an enhanced version of the old Notification of Transfer (NoT) system, is simply called GPL NoT+.

Under the new GPL NoT+ system consumers who wish to switch ISP simply need to pick a package from their new / chosen provider and begin the ordering process, which means that you no longer have to engage with your existing provider in order to action a switch. This stops the old ISP from either dragging their feet or obstructing your migration.

The introduction of this system also means all of the information that we held about the older methods (e.g. Broadband Migration Codes etc.) are no longer relevant and as such many of the problems that were often associated with those do not exist anymore. We have thus written a new guide to help explain how this new system works and why it's an improvement.

A Guide to Switching UK Broadband and Phone Provider After June 2015
Click Here to Read

At this time it's still too early into the introduction of GPL NoT+ for us to write about the kind of problems that consumers might experience, although it should be noted that GPL NoT+ only applies to ISPs that operate off BT's national telecoms network (e.g. Sky, TalkTalk etc.) or KC's similar infrastructure in Hull (East Yorkshire).

In other words, Virgin Media's cable platform, as well as Satellite, Fixed Wireless and FTTH/P/B operators, are not yet covered (this may change in the future) and this means that you'll need a new connection to swap between those (i.e. this can create longer downtime and or may require a new phone number).

Consumers may also run into trouble if they wish to swap from a bundled package (e.g. broadband and phone) to, for example, a standalone broadband deal because your old ISP could end up charging you more for the line rental to remain with them if they cannot also serve you broadband. We will update this section again once the new system has had a chance to mature.

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