Home » 

ISP Complaints and Advice

 » Tag on the Line (Broadband Ownership Conflict)
Sponsored Links
This section contains detailed information and advice on the problems that consumers often experience with their broadband Internet Service Provider (ISP) and how to get them resolved.
 Complaint Topics
 Tag on the Line (Broadband Ownership Conflict)
snowed under with complaints
This is an issue that can occur for consumers who are buying broadband for the first time or if you've just moved into a new property. At this point consumers may be advised by their ISP that there is a "tag on the line" and that it will need to be removed before the new order can be progressed. In some instances, your new broadband provider may need your help and this might require you to contact your old provider or arrange for an incompatible product (not necessarily related to an internet service) to be removed from your line.

In the majority of cases your new ISP is best placed to investigate and fix the underlying cause of the Tag (Ofcom has issued guidance to the industry which gives the new / gaining broadband supplier the authority to clear your line) and this process should normally be completed in 10 working days, but many are often fixed within 24 hours.

Tag's usually occur due to an error by the previous home owner (e.g. they didn't cancel their broadband service properly) or the property's old ISP (i.e. the service might have gone bankrupt before the customer could switch), which then fails to remove a marker (tag) that identifies a specific service as having control of the connection. If your new provider is unwilling to investigate the reasons for the tag and remove it then you may wish to consider an alternative ISP.

Ofcom's Tag on the Line Guide
http://ask.ofcom.org.uk/help/internet-service/tagremoval
Search ISP News
Search ISP Listings
Search ISP Reviews
blog comments powered by Disqus
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £24.00
132Mbps
Gift: None
Shell Energy UK ISP Logo
Shell Energy £26.99
109Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £27.99
145Mbps
Gift: None
Zen Internet UK ISP Logo
Zen Internet £28.00 - 35.00
100Mbps
Gift: None
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £15.00
150Mbps
Gift: None
YouFibre UK ISP Logo
YouFibre £19.99
150Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
BeFibre UK ISP Logo
BeFibre £21.00
150Mbps
Gift: £25 Love2Shop Card
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Large Availability | View All
Sponsored Links
The Top 15 Category Tags
  1. FTTP (5472)
  2. BT (3505)
  3. Politics (2524)
  4. Openreach (2291)
  5. Business (2251)
  6. Building Digital UK (2234)
  7. FTTC (2041)
  8. Mobile Broadband (1961)
  9. Statistics (1778)
  10. 4G (1654)
  11. Virgin Media (1608)
  12. Ofcom Regulation (1451)
  13. Fibre Optic (1392)
  14. Wireless Internet (1386)
  15. FTTH (1381)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules