VirginMedia has finally furnished us with a statement concerning the problems its Virgin.net broadband ADSL customers have been experiencing. Many users have been complaining to us about a lack of constructive support, high latency (lag) in multiplayer games, generally slow speeds and the odd connection difficulty.

In addition, some customers claimed that the ISP's support staff had informed them that the issue related to an error with traffic management. Today VM has once again denied that this and elaborated on the true cause:


Similarly the providers 'Service Status' page has finally been updated to include the following:


Sadly Virgin does not elaborate on precisely what element of their router upgrade has caused its customers so many problems and gives no clear timeline for how long the fix will take. However one thing is certain, if the latest patch fails to resolve the problems then VM’s customers will have an even harder time swallowing the excuses.