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Plusnet Suffers Serious E-Mail Outage

Posted: 28th Dec, 2004 By: MarkJ
It would seem that customers of ISP Plusnet have to put up with a protracted e-mail outage over the festive period. The problems, which have so far lasted at least two days for some people, appear related to a server upgrade:

Customers will have noticed service problems affecting POP3 and IMAP email collection along with FTP updating. This unfortunate service issue has been caused by an error on our main service creation server, which has been completely rebuilt in the past couple of days as a result of some major emergency maintenance to the server.

Unfortunately the replacement had an error in a script which has caused user permissions on the affected services to be modified so they are now incorrect.

We have identified the issue and have corrected the problem. Now we are completing a total component refresh across all services, to ensure all data and permissions are safe and reset to their correct values.

We aplogise for the loss of service to you over this festive period, and assure you this issue will be resolved as quickly as possible.


Sadly and despite the above update (from yesterday), most of the more recent service status reports do little to improve hope of a speedy resolution. The main crux of this being: "Unfortunately we do not currently have an ETA for full resolution.".

The portal has also slowed to a crawl, although that may or may not be related.
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