Customer Takes Bulldog To Court
Posted: 17th Feb, 2006 By: MarkJ
Ex-Conservative MP Phillip Oppenheim is taking Bulldog to the small claims court in an attempt to seek greater compensation for the losses incurred after finding himself unable to cancel. The news will ring a bell with many customers that suffered as a result of Bulldog's chaotic problems last year.
Oppenheim reportedly attempted to join the provider in July 2005, yet after being unable to contact support he opted to cancel:
But despite phoning and emailing the company to try and stop the order going through, Mr Oppenheim's line was eventually transferred to Bulldog. He maintains that once switched to Bulldog, he was unable to connect to its high speed internet service and was left without a broadband connection.
As a result, he was forced to disconnect from the service and have his BT line reinstated. He was eventually reconnected to BT in the middle of August, but didn't regain a broadband connection until the end of the month.
Typically Mr Oppenheim runs a business that suffered as a result of being without broadband access. Bulldog had initially offered £45 in compensation, although this was not felt to be enough (we agree), hence the court case. More @ The Register.
Oppenheim reportedly attempted to join the provider in July 2005, yet after being unable to contact support he opted to cancel:
But despite phoning and emailing the company to try and stop the order going through, Mr Oppenheim's line was eventually transferred to Bulldog. He maintains that once switched to Bulldog, he was unable to connect to its high speed internet service and was left without a broadband connection.
As a result, he was forced to disconnect from the service and have his BT line reinstated. He was eventually reconnected to BT in the middle of August, but didn't regain a broadband connection until the end of the month.
Typically Mr Oppenheim runs a business that suffered as a result of being without broadband access. Bulldog had initially offered £45 in compensation, although this was not felt to be enough (we agree), hence the court case. More @ The Register.
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