Tiscali ISP Caps Unmetered - 150Hours
Posted: 09th May, 2003 By: MarkJ
Tiscali has limited users of its unmetered AnyTime dialup service to 150 hours per month. However that's only part of the problem; the ISP hasn't bothered to tell anybody about the change:
The first punters knew of the cap was when some of them received an email saying: "We notice that you have had extremely high usage (over 150 hours a month) on your AnyTime package every month for the last three months. Unfortunately your current level of usage is adversely affecting the service we can offer other users."
Tiscali then threatens punters that unless they reduce their usage they will be booted off the service.
According to Tiscali UK the Ts&Cs were updated - last Friday. On Wednesday this week the ISP emailed a "small percentage of [its] AnyTime customers who were persistent heavy users in every one of the last three months" and issued the warning.
The Register notes that Tiscali will update its customers, but not until after the weekend. The change itself will be effective from 16th May, so why has the ISP already started acting upon it?
The first punters knew of the cap was when some of them received an email saying: "We notice that you have had extremely high usage (over 150 hours a month) on your AnyTime package every month for the last three months. Unfortunately your current level of usage is adversely affecting the service we can offer other users."
Tiscali then threatens punters that unless they reduce their usage they will be booted off the service.
According to Tiscali UK the Ts&Cs were updated - last Friday. On Wednesday this week the ISP emailed a "small percentage of [its] AnyTime customers who were persistent heavy users in every one of the last three months" and issued the warning.
The Register notes that Tiscali will update its customers, but not until after the weekend. The change itself will be effective from 16th May, so why has the ISP already started acting upon it?
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