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Telewest Suffered X-Mas Outage
By: MarkJ - 03 January, 2004 (9:46 AM)

Telewest has confirm that it suffered a serious X-Mas service outage of Internet and TV services in Liverpool, which started New Year's Eve and lasted until Friday morning:

"At approx. 22:00 on New Year’s Eve, severe weather caused flooding in our Digital Control Centre in Knowsley, this in turn triggered automatic alarms to the fire brigade.

The fire brigade arrived on site by 22:10, and ordered a complete evacuation of the site and the immediate shutdown of all electrical power and water supplies. This was done to ensure the safety of staff and fire personnel dealing with the issue.

The removal of power at the site disrupted digital TV and some analogue TV services nationwide. Additionally, Internet services (broadband and dialup) and telephony in the Liverpool region were also disrupted, as was access to Internet services dependent on servers in the Centre; such as e-mail, PWP, and the blueyonder and Telewest websites, including the status page.

Telewest reports that all services should now have returned to normal. More @ DigitalSpy.

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