AAISP Reviews

The service from AAISP is really great, their support staff are proactive and helpful, there is very little downtime and when there is you can have automated alerts. It's also really nice not to have a separate contract with BT for a phone line when I don't use the telephone.

I recently move in to a new house which previously had a virgin line and AAISP handled everything with Openreach to get my line installed, kept me up to date with alerts about the progress of the install and everything went smoothly.

The online admin system has a somewhat cumbersome UI but it also has a wealth of information about your internet connection that isn't normally shared by most ISPs which is really helpful.

I rarely bother to write reviews but, for AAISP, I'm willing to make the effort.
Their staff have always been helpful and knowledgeable and service is spot-on. I've recently upgraded to FTTC from ADSL and am regretting not spending the extra tenner a month sooner. From 4Mbit if I was lucky (long line) to maxing out the 70Mbit sync speed I now enjoy!
I have now asked them to take over my phone line so that I can finally ditch BT retail.
Other services such as VoIP are also excellent. Line monitoring helps for the odd hiccup and their control panel allows for all the tweaking you could reasonably expect, plus a bit more!

I am so glad to have discovered AAISP via our son. At our last house they sorted out an intermittent problem with the line, getting BT out 8 times until it was sorted!

Have recently moved, and of course have got AAISP here too for broadband and voip phone.

Customer service for both sales and technical is excellent - never waited more that a few seconds on the phone, and always someone knowledgeable and friendly.

I have not reviewed the "market" thoroughly but I don't think AAISP should be regarded as a "standard" ISP for residential use. I regard it as a "full service" provider, with the exception of defined ( SLA ) out-of-hours cover.

Took a bit to get setup initially (mostly due to my error) but the support was very good throughout the process and no problems since.

Do not be put off by price. You get what you pay for. A solid service all round.

I've been with AAISP for over two years, including moving property once. They are quick to install a line and set up a connection. When I needed to move, they were easy to work with, and everything could be done over email. No autoresponders, no ticketing systems, actual real people responding to emails and helping you through the process. When you ring tech support, you get through to an actual tech support person after only a few rings. Each time I call them I'm shocked when a person answers - no cat and mouse of automated systems or on hold for 30 mins.

I love the quality of service from AAISP and really glad to stay away from the mainstream ISPs that all work on the basis of "discount for six months", overseas call centres, "did you reboot your router", "why not join our support forum rather than call us" etc etc

Andrews & Arnold are a class apart from other service providers, of which we have tried many.

Three years ago they helped us retrieve our home broadband from a 6 week limbo of 'account handover' with no service that BT and EE between them refused to take responsibility for. This year they helped us achieve a usable 3Mbps connection to a remote country cottage which had previously never seen a connection of faster than 256Kbps.

Their service has always been first-rate, their communication excellent and their extremely competent support personnel have always been very helpful and efficient in investigating and fixing any problems we have reported - and some we haven't.

I would highly recommend them to anyone who wants a stable, dependable and useable (even at peak times) connection.

I moved my broadband to A&A a few months ago and are really happy. It's very easy to engage with the support via email and it's a first class experience. You get prompt replies, usually from the same person, and they actually know their stuff and help you.
When I reported frequent connection drops, I received support from the same person, who arranged 3 Openreach visits and kept an eye on my line. My line is now stable. Many thanks to Daniel!

Another thing I really like are the CQM graphs, which show you exactly what's happening on your line. They are invaluable when you have to investigate a technical issue. One of the Openreach engineers told me that these graphs are better than those Openreach provides to them.

The only thing that didn't go smoothly was the port of my landline number to VOIP. It took several weeks until I could receive calls again. I understand that this was a problem at their supplier. A&A offered me to switch the line a different provider when they encountered these issues, so it could have been resolved within a few days, but I asked them to persevere. I'm sure this was a rare problem but something to keep in mind if you really depend on a working landline, for example to receive customer calls.

Overall I think A&A is an excellent choice and I'd highly recommend them to anyone who needs a reliable provider and values competent customer support.

My partner has already been with AAISP and highly recommended them to me as a company where you actually talk to a human being and get proper service!
They are brilliant, prompt, informative, intelligent, lovely people who get the job done and remember their customers. Thankyou! Just please dont get too big and corporate!