AAISP Reviews

After being with BT group (plus.net) for years I switched to aa.net.uk wanting a faster service, a better router, some IP addresses and just improved customer support. You really do get what you pay for - aa.net.uk are just *the best*

Wonderful, simple-to-use but powerful tools for managing every aspect of a DSL account, experienced engineers, solid service. We were kept informed at every step of installation and it's all been smooth and fast.

I went for a long while without significant problems, so there was nothing to report.

Then I started getting occasional packet loss, then occasional complete drops. The drops became more and more frequent. After some investigative work to prove it wasn't my modem+router at fault (fair enough), AAisp looked at wider causes. They noticed that other a few other users connected to my exchange had experienced the same drops. They contacted the backhaul carrier and let them know, who fixed whatever problem the carrier had created in their earlier maintenance.

I was kept informed throughout, and David understood precisely what I was telling him without resorting to a "reboot your computer" script.
Their Constant Quality Monitoring graphs also meant I had a decent persistent timeline of failures and packet loss, so I knew when the line had dropped even if I was out.

Yes, they're a bit more expensive, but when my livelihood and much of my life depends on internet access, the money spent shows its worth during problems.

Competent staff in the setup and past five months of operation 100%,99.92% uptime great for more than just browsing.

Consistent if you need that kind of thing

After almost 16 years and counting, no complaints.

I couldn't be happier with Andrews & Arnold, you truly get what you pay for, lovely company to be dealing with, it shows that they care.

Bu far the best ISP we had.
Line is very reliable and the couple of times (in six years) I had to contact support it has been very positive experience. Staff is very quick and polite and also extremely knowledgeable.
I can only recommend.

Needed a reliable and fast ISP for professional reasons. The choice became rapidly obvious when comparing ISPs.
Less marketing expenses, more networks and support staff investments.
I'm still customer after 3 years, meaning I've got the value from this company.
The line is used throughout the day, every day. Line going down is exceptional and only lasts a couple of minutes max. Amazing.
Even when I moved my address I had no interruption of service.
Not gonna change any time soon.

It's incredibly difficult to find fault with AAISP. Everything about their ethos aligns perfectly with my ideals - from being able to run line tests yourself, to seeing exactly what's happening with latency and throughput on your connection - it's wonderful.

They are not cheap, but you'll never have such wonderful service if you're paying peanuts.

Reliable and fast service, and the AAISP support has always been very helpful when I've needed to contact them. I love that the control panel, with detailed stats and traffic graphs, is available to customers — if you're technically versed, this is useful information. It may cost slightly more than some of the other providers, but I think the quality of the service makes this money well spent.