AAISP (A&A) Reviews

I was lucky that One Touch Switching had just been introduced and switching to Andrews & Arnold was a breeze. I use my own router and had FTTP with my previous ISP. There were several reasons why I switched, firstly A&A has a good service reputation, secondly VoIP is available and thirdly IPv6 is active. Whilst I had no technical problems with my previous ISP, I needed to switch my traditional analogue phone line to digital (VoIP) as the old landline had been destroyed in a lightning strike and A&A could do that simply. A&A may not be a budget ISP but I'm glad I switched to them.

I recently moved house and had a very negative experience with Virgin Media unable to provide fibre service but only realising on the day of installation and another VDSL ISP failing to provide service due to problems with Open Reach.

A&A were fantastic and dealt with the complexities of navigating Open Reach quickly and I was connected in days. Later, when complexities in the internal phone wiring meant that the copper connection needed to be rewired they handled the communication with Open Reach and got it resolved within a couple of days, which was amazing based on previous experience with Open Reach.

The service is also very reliable and flexible, with very good customer support and lots of monitoring information available directly via the customer portal.

Highly recommended

I've recently switched to A&A after (too) many years with Virgin Media. A&A are brilliant, at last I've got a proper internet connection with static IP addresses, IPv6 support, no unwanted filtering or traffic shaping and the ability to run my own servers. I like the control pages and find the Constant Quality Monitoring very useful. The whole sign-up and installation process went very smoothly, and I get to use my own router. Calling A&A on the phone is great, you actually get through to people that can help you, not at all like the experiences have had with Virgin over the years. Overall I'm very impressed and wish I switched years ago.

I recently moved house, having not done so for more than 15 years prior. The process from AAISP requires to request a new connection at the new property and request a termination at the old - so there can be an overlap in service at both properties if required, which is great (I don't think one could do this 15 years ago). Where I live AAISP rely on BT for the access network and their lead time is 2 weeks (10 working days) - a cooling off period apparently - so basically no broadband for the first two weeks at the new property - or so I thought. I rang up AAISP to confirm my understanding of the process as described on their website, and if there was any option to improve the lead time that didn't cost the earth. I rang them late and Stuart from support answered and we had a good chat. He advised me to get a mobile SIM with a wifi device from a certain provider as an interim solution - that was the best advice I had in a long time. I then rang the next morning and spoke to Michael and he said to leave it with him and he'll see what he can do. I had my broadband activated within a week and he took care of the back end ordering to terminate my old service. He also managed to get the normal charge for a new line reduced to a nominal amount. I've been with AAISP for more than 10 years and this is why, excellent customer service and stress free.

Recently asked for a line upgrade ADSL to FTTC (the best we can get in this dark corner of rural Hampshire). Thought it would be a little tricky as it involved switching wholesale provider. One brief exchange of emails to check a couple of minor details and my requested date for the switch was agreed.

After breakfast on the day I went to login, see if there was any info on timing etc, to find that the upgrade had already been done. No configuration changes required at my end or anything. It just worked!

I've been an Andrews & Arnold customer at home and work for nearly twenty years so I don't know why I'm surprised it always "just works". Even when it doesn't work they are quick to admit the problem, explain the cause, explain what they are doing to fix it and what they plan to do to prevent it happening again.

A clean, uncluttered, professional service.

I had watched AAISP for a number of years and often considered moving to them. However my ISP at the time was performing well both in support and function wise. Sadly over time the support deteriorated, but the service connection remained good. Then the inevitable happened my FTTP 900/100 service downloads dropped to circa 50.
Weeks of back a forth trying to get a fix. I was convinced it was the ISPs backhaul

Gave up and moved to AAISP. The whole process was smooth. The fact I could pre allocate my IPv6 /64 blocks via the control panel meant on migration it was a cable swap on my router to get fully back on line.

My ping times have halved and I’m getting full speed again

In fact my Speedtest to my old ISP server is quicker with AAISP than I ever managed with my old ISP

AAISP services are exceptional and IMHO performance is probably levels above any other ISPs in the UK that are available for home users. After all, their core business is industrial calibre services for businesses. This is in overall range of services, function, reliability, configuration affordances, behind the scenes technical competence, support, and superbly uncluttered trustworthy straight forward and relevant information and on-line support tools.

Lack of tinkering with our open access to the world's Internet is reassuring. No traffic shaping at peek times is solid. It is almost weird to have such an uncluttered, honest and trustworthy service these days.

The catch (and this is just me): IMHO the technical competence most support engineers is far above that os all other ISPs that I have used over the last 42 years. However, there have been a few times, while trying to communicate with individual AAISP support engineers, when this has been challenging. Maybe this is akin to how it might be were a patient with a headache was trying to find some shared wavelength with a research brain surgeon. I.e. a few support staff can leave one feeling that they don't suffer fools lightly.

Not the cheapest, but for the service seems fair value.

Overall AAISP are the opposite of the usual cowboys. Which, in this sphere, is meant as high praise.

I ordered the Home::1 FTTP Speed 1000Mb/s down, 115Mb/s up service with static ipv4 and ipv6 addresses for my home server setup. I had to contact them for information regarding getting the fibre line ran in through my loft to an upstairs room where the server rack was located and they assured me this was possible. Installation day came and the engineer installed it exactly how I asked and I used my own modem. Everything just worked without issue.
I would highly recommend them.

good speeds, great knowledgeable service, good price & lots of information about usage, limits & any outages that might occour (most of them my fault)

I've been an A&A customer for a few months now. I couldn't be happier! It's a 10-star feedback across the board from me. Sales were very helpful when I was still making up my mind about the switch. The switch from my previous provider went smoothly. Once on A&A the service improvement from my previous provider was noticeable - a /48 IPv6 prefix plus a static IPv4, very responsive support, and a great customer community on IRC. I'm on a FTTP contract, super fast and stable - recommended!