Andrews & Arnold Reviews

I have used Andrews & Arnold at two addresses. At my previous home I had an Openreach FTTP service delivering close to 1 Gb/s. After moving to an address without FTTP, I changed to an A&A G.fast service delivering roughly 300 Mb/s download and 50 Mb/s upload.

The move was complicated by a fault in the Openreach infrastructure outside the property, which delayed installation. This was an Openreach issue rather than a fault with A&A’s broadband service.

Since installation, the connection has been fast and reliable. I particularly value A&A’s technically competent approach, support for IPv6 and static addressing, and the amount of information and control provided to customers. It feels like a service designed for people who want to understand and manage their own network rather than a heavily simplified mass-market product.

The main disadvantage is price. I pay around £65 per month for the G.fast service with a 1 TB allowance, so it is considerably more expensive than many mainstream packages. For me, the reliability, technical facilities and straightforward approach justify the additional cost.

I recently switched to A&A from a previous provider, Innova Communications Limited, and Innova were, nothing short of terrible. A&A got my port completed quickly, and have been amazing to use and setup. Their support has been amazing and I couldn't ask for more.

I have had quite unremarkable broadband from Andrews and Arnold to my dad's house (and formerly to mine) for a few years now. I can't say much about it as a service.

When it has worked (and that has been the vast majority of the time I've been with them) it has been OK, if expensive. The line is Openreach's, so I can't really judge them on what they don't provide.

I have to say the supposedly best-in-the business support has often felt patronising, inefficient and has required me to escalate my support enquiries to management via the "extra help" email twice. The first-line support engineer I contacted told me that "Openreach weren't fixing faults with copper phone lines anymore" which management acknowledged was untrue.

Now they tell me they can't supply my old service and I have to switch to " Superfast VDSL" at £45/month. I had been waiting for full fibre to arrive but it's the impetus I needed to leave them, and I'm relieved, frankly.

I might not get better support with another company, but I don't think they represent the improvement you would think they would from reading the reviews here.

Always been very happy with AAISP, connection is fast and stable and on the rare occasions I’ve needed to contact them they’ve been knowledgeable and helpful.

I was introduced to Andrews & Arnold by friends 15 years ago and switched to them because of their support for people wanting to do more technical things. Fixed IPv4 and IPv6 addresses came as part of the service and if you want them to run a backup DNS server for you, for example, it's easy to set up.

Support is really smart and responsive.

Cost is not the cheapest but good value because they do more than the cheap suppliers. My bill didn't increase from 2015 to 2026. There was a small increase on the switch to FTTP but that's more than offset by cancelling my old landline supplier.

I've been with Andrews & Arnold for about fifteen years now, and I've always found them to be a great ISP. Their control / status pages are especially good, showing a history of bandwidth use, latency and any outages. On one occasion, I had a new line with copper pair service which had some initial installation issues, and A&A were very good at working with Openreach to resolve these.

I recently switched my A&A service over from using Openreach VDSL to Cityfibre's FTTP, and I'm very happy so far, as it's quite a lot cheaper and I get better bandwidth.

Although we also have Virgin Media at our house (for the high bandwidth), I use A&A so that I can work remotely with complete peace of mind.

We needed a 6 month contract and that’s what we got. Brilliant service. Thank you A&A 🥰🤗

I want an ISP who keeps out of my way and gives me a full-bore internet pipe. AAISP has always delivered this.

When I need their help, they get things sorted. Otherwise they leave me be. No gimmicks or random up-sells, just the same price every month for the same service every month.

I have been a customer a long time now (and for other utilities and services I happily change suppliers) because the service is so consistently good and hassle free.

I've been with A&A for quite a few years now (home broadband) and I can thoroughly recommend their services. As a small, technically-minded ISP, you avoid the corporate nonsense compared to the leading players. Also, any support required is efficiently delivered by a competent helpdesk staffed with real humans who know what they're doing!

I'm more than happy to remain an A&A customer for many more years.

This is one of those old school ISPs where the technical support are actual technical people who will work together with you to address your Internet needs.

Sure, there's a premium to pay, but where else do you get detailed graphs in your control panel and the level of control that you get from AA?

It's simply the best ISP in the UK, period.