Andrews & Arnold (AAISP) Reviews

Got a line fluctuation with BT? Good luck with that, in my experience you’ll need it. The same issue with Andrews and Arnold and they won’t let the issue go until it’s fixed.

Throughput on their network is excellent, dropped packets are rare and even measured proactively by their team. Support is equally excellent, with none of the nonsense about trying to break through 1st line support to speak to someone that understands what you are saying.

All in all excellent.

There's something to be said when you view your internet provider like it doesn't really exist. This is how it should be done.

Very happy with the previous 12 months of service, support and the multitude of ways to get in touch, including IRC is a breath of fresh air.

Now the value is the question, and by far the most subjective. I, like many others just want the internet to work and not have to deal with problems, but if and when they arise the details aren't hidden through some obscure generic messages or untrained first line support. I praise AA highly in this regard and therefore a high value rating.

I've purposefully removed two points off value because I believe they should have larger packages than 1TB, there's a 2TB package but the pricing is a big step up if you only use a small percentage extra. I've relayed this to sales and they will take it into consideration.

Would I recommend AAISP? Absolutely. If the internet is important to you and price isn't a high factor in your decision making, you'll get your money's worth and a great team to back it up.

Really impressed with AAISP. They managed to sort everything seamlessly when my direct neighbours are still having BT problems.
Great tech support and sales team. Very happy and worth paying more for.
Am finding the 150gb allowance restrictive, hope that increases as top ups will be a significant extra cost over time.

I've been generally pleased with the service that AAISP have provided. Their support is fantastic, the technicians really know what they're talking about.

The amount of analytics and settings available on your line is phenomenal. If you like graphs, this is the ISP for you. There's a comprehensive stream of data relating to adjustments on the line, outages (if there are any), and support tickets, which are cross referenced where appropriate. For example updates on support tickets, and other communications are marked on the graphs that show line statistics (up/down rate, latency, failures etc).

The only downside is the price. I'd be happy to pay more than other providers for the level of support and customer care that AAISP provide, but I'd expect an unmetered line. £45/m is too much in my opinion for a home fibre connection that's capped at 150GB down. When your usage exceeds the cap, you can either drop the connection, top up by 50GB, or "go slow" which slows the connection down to 2ish meg and starts consuming the data allowance for next month. The router AAISP provide does have provisions for attaching a 4G modem which you can failover to, but I didn't bother doing that.

I've decided to move to another provider that offers unlimited data, at a lower cost. Were AAISP to decide on removing their data cap (or increasing it significantly) then I'd certainly consider switching back, even at the higher price, but until then I've decided that I could get better value elsewhere.

I like many probably read all the great reviews and joined and initial things were good with the service.

Of late, it has been pee poor. Outages in the day with their mds blog stating they've got people in to help try and fix it. I don't see why they do not have their own certified engineers.

What is more galling is that they call asking how the service is, which is fine but then asking to leave a review on this site - seems desperate. Misleading to think they have all happy customers if this is being done within a few weeks of going live and hardly me going of my own volition. I declined.

Since their outage I have had no service. They have blamed my router (which was working fine) and has been replaced at further cost me. No real support at the weekend in the evening or today leading to more losses.

The performance is ok, when it works but slower than my previous provder and the outages make it not worth the money.

Sorry to the people at aa but I wouldn't recommend.

I've always chosen A&A and always said it's like having a friend or family member who also happens to run an ISP.

Friendly, ethical, transparent and top performers in all aspects (a copper line can only go so fast, but I know I'm getting the best I can).

I recently chose them again over a 300mbit connection on Virgin's new PON fiber network, because you don't get service and support like this anywhere else.

My only hope is that they can lower their prices in the future as they grow.

<3

This company is amazing. Having been with two other broadband suppliers and dealing with their totally annoying and useless call centres for years and years a friend recommended this company and what a difference. Not only do you speak straight to their incredibly knowledgeable and efficient engineers, but they actually sort out the problem for you straight away. Living in the country my broadband before was constantly crashing and with my previous suppliers I’d be going round and round in circles with their call centres getting a nervous breakdown whilst not actually getting anywhere - all the time.
A perfect example of Andrews and Arnold’s efficiency; fibre recently came to my village and they were immediately on the case in connecting me, I was upgraded from a download of 1.6 to 46.0 megabits (wow). Three weeks later the others in the village with different, but well known providers, are still waiting and waiting and waiting...

So a very big thank you to Andrews and Arnold.

We have been using AA for many years, and so appreciate being able to talk to real people and real engineers, all of whom actually care. Thanks Guys and Girls.

AAISP is a provider for people who care that little bit more about their internet connection. They provide a huge amount of access to monitor and investigate things on your own and back that up with knowledgeable staff if there's anything you can't sort out for yourself. If you're in any way interested in understanding what's actually going on with your broadband, these guys will help out with it.

They're a world apart from 'regular' ISPs and I can't recommend them highly enough. Granted, they are not the cheapest, but you get what you pay for and AAISP are definitely worth it.

AA provides an ideal service. Broadband is always as fast as possible, and orders of magnitude better than any other provider in my area, especially during heavily congested times.