Andrews & Arnold (AAISP) Reviews

I have been with Andrews and Arnold for many years and always more than satisfied with the service. Recently in my monthly invoice/statement they suggested changing to their Home FFTC provision. " It looks like this line could be upgraded to VDSL (Fibre to the cabinet) at speeds of 67−80Mb/s Down and 18−20Mb/s Up. See web site for details."
The change to this was smooth, including a new router that I needed for VDSL (at a favourable price and configured). I chose the monthly tertabyte option and can get this for less than my previous provision where I used about 300GB/month. So - better faster and more plentiful provision for less.

The staff at AAISP were, as mentioned by others, always professional, knowledgeable and most helpful such as when I forgot to order the router online.

All in all the best ISP I am aware of. If you are looking for a new/different ISP then AAISP deserves your close attention.

After many unsuccessful attempts to order FTTC service from BT we decided enough was enough.

Looked up available providers in our area on Openreach website and liked the look of Andrews & Arnold Ltd.

The cost of the service and the download limits were a bit of a concern, but we found that, so far, the Home::1 with 250Gb allowance is sufficient for us. We had our own DSL router, so did not need to buy one from AAISP. The "irc" chat facility proved invaluable when setting up the router late in the evening, thanks to very helpful members.

I would rate AAISP's communication and customer service very highly. Michael Barrett answered all my questions quickly via e-mail, or telephone.

We get around 73Mb download and around 17/20Mb upload speeds with a ping of 8ms, which we are very happy with. If a line is down, we get a text on my mobile, so we know that they are aware and that it is not our router playing up. Likewise when our line is back up and running.

Perhaps the download limits are not for everyone, if you are a high capacity user because it then becomes an expensive service. You can easily check your usage and lots of other, useful technical information on AAIP's website under your log in details.

We do not have VoIP or other services, just fast and reliable broadband with transparent invoicing and direct customer service.

We are very happy indeed!

I've been aware of A&A for a while, but as I lived in a cabled area, I didn't use their services until I moved house.

In the runup to the move, A&A answered a load of questions about different properties I'd viewed, giving me free excellent advice about what sort of service I could get, even in the middle of nowhere.

Once I'd moved, their sales team were helpful, honest and personable, helping me arrange a new line and offering advice about appointments.

Overall, they've been responsive, knowledgeable, and friendly, and I wouldn't hesitate to recommend them to anyone.

I first heard of Andrews & Arnold long ago - maybe 10 years - but as I was happy with my ISP at the time, I did not think of transferring. In December 2016, I was suddenly and unexpectedly cut off by my previous ISP - who had always provided what I thought was the best speed, reliability and service for a price only slightly higher than run-of-the-mill providers.

After a couple of false starts, I remembered AAISP and rang them up late one afternoon. I immediately recognised the unmistakeable "feel" of excellent service. All my rather naive questions were patiently, courteously and fully answered. When I wasn't sure if my BT line box was suitable, I was asked to send in a photograph by email - and a few minutes later I was reassured that it would work just fine.

On the day I feared all sorts of problems, but in the event we received a text to say we were connected - and we were! And when I say connected, I mean CONNECTED. My previous ISP had given us "up to 40 Mb/sec", which meant in practice usually about 35 down and a very reliable 8 up. With AAISP we are getting as much as twice that - and very reliably. I just ran a speed test on ISPReview and got 79.4 Mb/sec (bursting to 100) down and and 17 Mb/sec up. That is fairly typical, and it doesn't vary much. We chose a download limit of 150 GB/month, and so far it is about double our needs - although of course the faster the connection, the quicker you can pile up download GBs.

The trouble with really good broadband service is the same as any really good service - after a while you stop noticing it's there. That's how I have found AAISP after the first five weeks, and I'm pretty sure I like it very much (when I stop to think about it).

The service provided by A&A is always 'expert' in nature. No condescending customer service agent. No murky legalese or vague pricing.

If you want 'expert' Broadband, there's really only A&A. BT, Sky, Virgin, TalkTalk and all the others are miles behind.

I moved to A&A after a deal of trouble with BT trying to move my existing broadband and phone package to a new house. So far, I've had a new VDSL installation, VDSL router, a VOIP phone line, and new domain name and e-mail addresses from A&A.

A&A's service has been impeccable. They've arranged two visits from an Openreach engineer (one for installation, and one to check on some VDSL-dropping issues I've had), clearly having more clout with BT than I ever did. Response from sales and support has been pretty much instantaneous, and they are clearly technically knowledgeable (for example, they were able to diagnose a line fault pretty much instantaneously).

it's a tremendous relief to be able to go to one place and have all my issues discussed and resolved, rather than the endless back and forth with BT retail I had unfortunately become used to. They are not the cheapest package, but it's worth it for the service. I'd highly recommend them to anyone looking to change ISP.

It took a while to make the leap to VDSL but I couldn't be happier with choosing AAISP.

I'd been a Virginmedia customer for about 6 or 7 years. During most of that time their service had been fast and reasonably reliable. In the past 18 months, despite paying for their 200Mbps gamer package, have been unable to get more than 11Mbps during peak times. Over Christmas iPlayer would stutter or be unusable, streaming movies on iTunes was unbearable and often needed 30mins of downloading before it would work.

I couldn't help but feel that getting an estimated 30-55Mbps from AAISP would be stepping down. But it's been fantastic.

Unlike Virgin, I actually get the estimated speeds reliably. Their service has been fantastic, helping me out when Openreach messed up an install appointment, and the fact you get near immediate response from knowledgeable support staff on IRC or email is a breath of fresh air from dealing with call centres.

I was a little nervous about losing my 200Mbps connection but, despite my FTTC connection being slower, its far more reliable and more than fast enough when I need it- streaming HD and UHD content works every time.

Couldn't be happier!

I've been an AA user for 8 years now, they are by far the most supportive and best supported ISP I have used.

Not only do they have a comprehensive portfolio of products, they will answer phone calls and emails, follow up on support questions, answer your enquiries however minor and still provide a top class internet connection.

If you are looking for a grade A isp connection with the best support ever, you can stop looking. A&A are that ISP.

Been with A&A now for 6 weeks after our ISP went bust just before Christmas. A&A were absolutely brilliant and got us back online the same day when other ISP's were saying 2 weeks. Service has been excellent, no problems at all, & good email communication regarding billing and payment. Might cost a bit more but it's worth every penny! Very pleased so far, thanks AAISP!

Have been with A&A since our last ISP went bust. Restoration of service with A&A took less than 1 hour. Experience since has been amazing. Detailed emails of all charges and when they are billed. Loads more info on state of line, existing and past issues, and even out of hours help (irc) when we had a teething problem. All in all this slightly more expensive ISP is giving good value for money and delivering a level of service and support that you would expect when prepared to spend a little more. The internet is important to us - and being down is a very unacceptable position to be in. Well done A&A keep up the good service.