Andrews & Arnold (AAISP) Reviews

Moved flat recently. Previous one had FTTC, new one has only FTTP. AAISP made the transition smooth.

We were on G.fast with our previous ISP and encountering daily connection drops. Upon multiple calls to support and visits it could not be resolved and they would not downgrade us back to FTTC, being told the package we were on was all they could provide.

The one good thing they did do was remove our termination fee's to leave us to find a new ISP.

Upon placing an order with AAISP, we spoke to their support and explained the situation. They had no problem at all in moving us back to FTTC upon joining.

We have now been with AAISP for 5 months, the service has been brilliant and we have very few connection drops since being back on FTTC.

Overall a fantastic ISP, 10/10 for both support and service.

Having moved outside of the catchment area of Virgin Media a few years ago (I had been a broadband customer of Telewest/Virgin since 2001), I needed to find a new ISP. Having a reliable internet connection is crucial for my occupation and knowing I could only get DSL based services, I looked to ispreview to find the best-rated providers on the market and ended up going with AAISP because of their clear technical competence. I have zero regrets. Everything happened flawlessly. At one point I had an issue with my line sporadically losing sync because of a bridge tap being left on my line by Openreach but AAISP dealt with it immediately and professionally and it was clear that they knew what they were doing when dealing with Openreach.

Two months ago, I moved again, back into a Virgin catchment area but I also had the option of G.Fast. Knowing that Virgin still have no IPv6 and that their installers are trained monkeys who would barely bury their cables I decided to stay with Andrews & Arnold, the move went as smooth as the previous installation and I even kept my IP address allocation. Staying with AAISP means I don't lose IPv6 or have to put up with censorship/filtering. Yes, it's more expensive but in my mind, you get what you pay for. I think I'll be staying on this service until I can get FTTP.

I've been through many ISPs over the years, initially focused on cost but eventually on speed and reliability. Currently on G.Fast.

Unlike other ISPs, their focus on a few core competencies really pays off. Instead of freebies and other distractions, you get a rock-solid service and excellent support.

I currently have a family of five, all busy surfing phones and watching Netflix concurrently. We never have any streaming issues (aided by mesh WiFi).

Totally recommended.

Have been with AAISP for more then 5 years now and I was always very happy about the service quality.
Have now switched to FTTP and was amazed by the speed of delivery of the service.
From ordering the line to online going: two days.
Also the switching of my fixed IP address to the new line was a matter of 5 minutes.
Couldn't wish for a better provider.




Excellent quality of service and customer support

Amazing 1-to-1 service by real knowledgeable friendly humans who care and are empowered to help, a great product that is easy to use yet tweakable by a knowledgeable user, at a competitive price without racing to the bottom of the barrel.

I had been with my previous ISP for many years. However, as time went on, it became increasingly difficult to contact anyone for help or advice. i discovered AAISP simply by nosing around on the internet. They had good reviews so i investigated further.

I am glad I made the move. AAISP were very helpful in making the switch. I did not have to ask for much help but, when I did, it was always available and decidedly expert. Unlike many larger companies, you do not need to hang on the phone for hours, pressing this button and that button before you can talk to anyone (and probably end up in the wrong department anyway).

Having only been with AAISP for a short time, my experience is of necessity limited. However, everything works well, email and internet are always up and running and help is readily available. What's more you are notified of every payment so it is easy to keep track of your espenditure. Also, the sales team are quite happy to advise you on how to pick a cost-effective solution rather than attempt to screw every last penny out of you - something which went down very well with me.

99.99% of the time they work flawlessly; the other 0.01% is fixed really quickly.

In 5 years they have walked me through a couple of problems and upgrades, and each time were a real pleasure to work with. There is nobody quite like Andrews & Arnold.

Have eyed up A&A for several years and was finally in a place to jump.
Top notch pre-sales, top notch sales with updates, top notch post-sales such as getting a /27 and sending an email to bump from 300GB to 2TB being actioned 15 minutes later; at 10:45PM!
Great community, consistent service. Top notch tech support, noticed interesting packet loss (although you can't feel it) on the admin portal so sent some kit to help monitor it and work on a resolution. Fantastic service all around and the price is incredible for what you get.

I've been with A&A for many years, just after BeThere got subsumed. Can't fault anything about the service. Recently moved home, A&A arranged everything, no down time at all. On the rare occasion I have had to call (to arrange a move), I've found the staff pleasant and knowledgeable. You get what you pay for.