bigblu Reviews

Avonline were very helpful when ordering the system, I went for a self install which was pretty easy if you are practical and have some satellite install knowledge.

Over all view of the speed is good MOST of the time but it does have moments of being a bit useless. The modem regularly disconnects but usually comes back on line immediately, however in the last 2 to 3 months of use I have had a full day of outage and no one at Avonline's tech support on a Sunday.

What I will warm people about is all incoming ports are blocked on all of Tooways home packages, if you need to connect to anything at home remotely it will not work. They will not tell you that unless you specifically ask! After finding this out Avonlines response was poor at best, asking to cancel my service was greeted with the usual it will cost you as we are out of pocket and then a lack returning phone calls with costs to cancel etc.

I called Avonline Broadband twice after I had a not so great experience with another Tooway reseller, who told me things that turned out not to be correct. They explained everything to me in a lot more detail than other resellers.

Their prices and contacts are also much better than other providers, but I would have signed up with them, even if they were more expensive to be completely honest.

Their sales advisors are extremely knowledgeable about the Tooway satellite broadband offering, and if they didn't know an answer they went and found and actually called me back.

After verifying that the information they gave me was the correct as opposed to what the other reseller had told me, I placed my order with them which was seamless and fast, they even gave me the installation date and time over the phone there and then.

Their engineer arrived on the specified date and early, and installed the dish, then then modem, then added the wireless router I ordered at the same time. Was shown how to connect to everything.

Its been working perfectly since they left.

What more can I say, 5 star service received!!

JJ