Home Telecom Reviews

I never had a problem with this provider, reasonable internet speed reliable service etc.
But then just before Christmas the phone stopped working and the internet ground to a halt.
Using my pay as you go mobile I got in touch thinking it would be a minor problem and I was told they would be in touch with me.
Several days went by no call and still no phone.
Called them again to find out wat was happening and again was told they would look into it and call me back.
The following day I had a call to say it had been reported to BT and then a further call to say there was a cable problem and this had to be replaced, I assumed this would effect a few customers but was told it was just our phone, A bit strage I thought.
This continued for four weeks I had spent over thirty pounds using my mobile and still no sign of a solution.
I was given several differnt dates and different reasons for the delay none of which made any sence to me and I work in IT.
So out of frustration I signed up with another provider and as soon as Home telecom got wind of this the phone started working,how very odd.
In compensation I was offerd £13.99 but that was after they took out the direct debit for the month that I had no service.
So I am going ahead with my switch to pluss net and hope they are better than this bunch.

I was contacted by them at the end of August 2012 when I arranged to lease a rental property. The salesperson was pushy but polite, and I ended up agreeing to take the service as I was assured it would be up and running when I moved into the property in the middle of September 2012. A few days later, I received an email confirming a service start date for the 2nd week in October, some 6.5 weeks after signing up. However, I understood that the Olympic games were causing backlogs and delays, so I made other arrangements in the meantime.

The router was delivered by courier on the specified date, and the engineer came to check the line the following day (two days off work). There was a problem at the exchange, so my go live date was delayed by a further dat.

Once the line had been activated, I followed the instruction for the set up of the router, but was unable to get access to the internet. I asked a friend to assist in case I was doing something wrong, but to no avail. I then contacted the Technical Support helpline for assistance. Over the next four weeks, I called tech support at least 3 times a week trying to rectify the problem. I completed a number of diagnostic tests, and was told a number of different reasons why I was unable to gain access to the internet (it's your line; it's your computer; are you sure you can't get access?). Tech support would often not return calls when they said they would, or would call in the middle of the day on the mobile phone, even though they had been advised that I work full time. Funnily, they never called on the landline that was installed as part of the broadband service?!?

Eventually, I was told that the problem could lie with the router, and was asked if I had another one that I could plug in to test, or borrow from someone else. I said I couldn't, and was then asked to buy one as they would not be able to send a replacement unless they could confirm that my original one was faulty!!! I did eventually get my replacement router, but was still unable to access the internet, at which point I requested that my services be terminated and my account closed.

After a few emails and a couple of weeks, my account was closed. I still do not know what the issue was, but I don't feel they tried hard enough to retain my custom. At no point did they offer to send and engineer to resolve the problem once and for all. Having also received an email intended for another customer with specific details contained within, I have little confidence in the professionalism of this company.For the UK's "fastest growing telecoms company", I believe they have a long way to go.

Their selling point seems to be that as a renter you can have a rolling monthly contract; I would rather have a service that works and worry about contract negotiations when the time arises. I am now with a mainstream provider, paying less on a monthly basis for more benefits. They were able to activate my service within 7 days.

I have been with home telecom for around 9 months now starting on a 6 months contact (now monthly rolling) and have found the service to be nothing less than delightful! I was contacted on behalf of my letting agent Connells to get the services set up, and as it seemed like a great offer so took it up. The gentleman for the sales team was very clear and helpful and gave me all the answers I asked for without going in circles. I completed the application form and received my start date and contract in a day or so. Even though I had delays with my move in date, their customer service team got straight onto it and handled everything perfectly. I have had no issues and find myself paying £23 EVERY MONTH which is impossible with another provider, due to all the hidden fees. I have previously been with BT, Virgin and talk talk and how found all of there broadband service to be appalling! I think that if you are paying for a service, you want to make sure that your not having your speeds cut down or have bundles of hidden charges which is why I would recommend home telecom to anyone! I have actually recommended my family and have received 1 MONTH'S FREE BROADBAND for each person that joined Home Telecom! My only regret is not knowing about this sooner as when I was a student this would have been ideal!

I wanted to write a review of Home Telecom because I am genuinely surprised with the negative reviews.

Most people who bother to review products/services are because they feel strongly about them, and in most cases its bad. Not many people in my experience write reviews of when its good/great., they just assume that's what they should get anyway so why write a review right..

Well, to any thinking of joining Home Telecom my advice is to do it.

Their UK call centre are manned with capable people, and I'm talking to a human within a minute of calling. Every call/query was met with politeness and resolution.

They delivered as promised and sent update emails on the progress of the application.

I moved into my new house where they promised to have the line 'live with broadband' on that day and they delivered on those promises.

They also offer flexible packages for people not wishing to commit to a full year so it's perfect for those who need internet and who are renting but doesn't know what the next 6 months with bring.

Honestly, contrary to the other reviews, my own experience has honestly been flawless.

I have read the negative reviews and confess that I don't understand them. My experience of Home Telecom has been entirely different. In fact, I messed them around through having to change moving dates at the last minute and they were great. Their service has been excellent and they're much cheaper than my previous provider.

In response to the £99 fee mentioned by another reviewer, It's not hidden. It's actually very clear and I didn't have a problem. Perhaps you should try actually reading the stuff they send you. I should add that this fee only applies in certain circumstances and did not apply to me.

I took over a very ropey BT line so there were problems with the connection in my home. These had nothing to do with Home Telecom but they, nevertheless, got a BT engineer to my house and helped resolve the problem. I think we need to be careful who we blame when things go wrong. Home Telecom helped me solve a problem that was not their fault! Thank you.

Cheap, chearful (literally, the customer service is great) and clear (British call centres).

I ordered a 6 Month Contract, staying only a couple of month in the UK. I waited for 2 Month, you heard right TWO FUCKING MONTH to get internet for a 6 month contact. I have NEVER seen something like this before, and I lived in France and Germany before.

But that's not the entire story. Their Connection Fee is well hidden, I didn't know that those companies still exist in Europe with freakin hidden fees. £99 Just Hidden. I Never would have choose them if I new about the £99.

It's not finished, yet wait for it.. Also their phone number, they don't tell it anywhere but IT'S A FUCKING PREMIUM number, this isn't even allowed. You have to tell people that they will be charged for customer support (or for yelling at them because you are waiting for 2 month).

You think it's done? Ahah no it's not.

I live in a complete new building, in the lobby they have free wifi (not virgin or any other fiber). I download (iTunes / Origin) at 1,5mb/s. But in my flat the fastes I got was 350kb/s, fuck this, even my iPhones 3G connection is faster (or equal). I just can't believe how they rob people and get away with this.

I hope they fail.

Sincerely

An Angry Customer

BTW: GiffGaff is freaking good, I feared that an other small operator will get me in troubles again, but they are really good and cheap (mobile operator).

I have been with them for just over a month and have had 2 bills all ready including a period when they hadn't even connected me!!
I had to wait over a week for my line and broadband. The broadband connection drops more than 10 times a day, having done tests the router is always the source of the fault.
I have contacted them asking for a new router but they just keep calling me on my mobile while I'm at work and unable to use my mobile.
They never call on my landline (which they provide and have the number) I refuse to keep trying to get hold of them and if they don't replace my router and solve my issues I'll cancel my direct debit and find another supplier, they couldn't be worse.
When considering a new supplier DO NOT CHOOSE HOME TELECOM!!!
I apprecaite the people who have posted saying they have had no issues and I'm envious of you but it seems lots of people have suffered the same problems so I feel its time they listened to their customers, looked into where the issues lay and sort it out once and for all then they wouldn't get a mention on forums like this.

Its been 2 weeks since I started with home telecom and still no broadband, there easy setup process is great as long as you don't receive a faulty router and a faulty line, took a full week of constant calls and a video I made to highlight the problems just for there technical team to believe me that I even had a problem

Would not recommend them or there attitude to anyone