TalkTalk Reviews

I have fought over the phone with this excuse for a company for five months over there continual failure to give me what i have been paying for. Continually they would argue that my line couldnt carry any faster speed. This was a deliberate lie. Then they came up with the idea that they could give me super fast fibre optic for approx the same price. Two weeks later they send the BT engineer to install the open reach modem and router set it all up on my computer and guess what.. It didnt work, BT engineer was baffled. He spent almost an hour on phone to BT and TalkTalk and then told problem was with TalkTalk and they would be in touch within the hour and guess what they never did. Back on the phone to them again continually going around and circles i made 6 complaints over period of almost 2 weeks. In the end i had to stop direct debit payment and threaten them with Ofcom before their Ceo office in Southampton rang me. Unfortunetly this was too little too late. After arguing with them from mid February to mid May I very politely told them what they can do with their joke for an ISP. I hope someone from TalkTalk reads this review, to them i say when you treat people like that some of us will bite back. This company will eventually give you a lot of problems. My advice steer clear.

I am an ex-Tiscali 'customer'. Material is still being displayed by Talktalk which they had promised would be deleted when my account was closed. When I had an open account their customer services systems were laughable - the reason I left, but imagine being a non-paying ex-customer! After two calls to the premium-rate helpdesk which both lasted more than half an hour each, in which no-one could adequately answer my request to have the material removed, and even though I was put through to a supervisor, poor thing who could offer nothing else, I saw on t'website that letters will be answered in 7 days. Address in England even! Well, I have written six letters now, which have all been met with different mixtures of bureacratic obfuscation, blithe refusal to answer the question and in some definite thinly veiled cruel humour all pointing to the fact that the problem will not be answered this side of the next millennium. All but one were answered in 7 days though: the last which also admitted to being unable to help, but which directed me to the this website! That really speaks of corporate incompetence: the employees have to send people outside the organisation to get issues resolved. The cynicism with which the Customer Service Department must be run is breathtaking.

When I first joined talk talk I thought their service was ok, but soon noticed the speeds were often very slow, slower than with my previous ISP. So I complained, but was assured I had the fastest speed my line would carry because a lot of new subscribers were using the exchange, this sounded plausible so I let it go.
Three months later I started getting problems with broadband, dropouts for seconds minutes even full days on two occasions. Talk Talk blamed my equipment, so I replaced filters then modem/rounter, they made excuse after excuse but did not fix it. The problems magicaly disapeared when I changed to another ISP, and my speed almost doubled.
In rating below I give rating of 1, only because zero wasn't available!

I fully endorse Dawlish's comments below.

I have been with Tiscali/TalkTalk since 2005.
Service has been alright if slow, but it's always a struggle with the offshore support desks - frankly you dread talking to them.

I have just been without internet access for 10 days. I was sent 2 new routers and had numerous lengthy, difficult and tiresome phone calls with first line support desks in India and Thailand.

I finally insisted that my fault was escalated and TT UK support isolated it (to their servers) on the phone in 5 minutes and it was fixed 30 hours later. It was indeed a fault with TT servers and nothing to do with me.

During this fiasco I discovered the UK TT support forums which had I known about I would have used. The problem with them is that they are not real time and can take 2 days to respond. Not helpful when you work from home and your internet access is down.

The service is ok when it works but if you have any sort of problem - it's a nightmare.

Speedwise I am getting on average 1.3mbs on a line BT says is capable of 3mbs. (I live way out in the sticks).

I have been out of contract for several years and they have advised they will be increasing my monthly charge by 20% from next month. Time to swap ISPs I think.

Well, my past experience said this was not a company to join, but it was dictated by financial circumstances.I signed-up, and was asked when I wished to start the contract. Expecting things to take about two weeks, and having three weeks to finish with Virgin, I chose an early date. To my surprise, the engineer arrived minutes before he was due, shot in the door and sorted the box. Out again to test it, then back to say it was working. Twenty minutes in all. I connected the modem and we were away. Only two LAN outlets in the modem, so a five pound switchbox from EBuyer sorted that.It works, is reasonably fast, as we are not in the best area, and the price is good.When I need help from TT is when I will find out how things are handled. Hopefully, if the line keeps working, I will not need to contact them. Their website is fast and gives me all the info I need, unlike Virgin.I also get hosting for my website.

Just try accessing talktalk and finding a solution to your problem. Any problem. You can be sent to any one of 5 countries (so far) and you will never, ever, be able to talk to the same person twice. they have a policy of not allowing customers to call individuals, or allowing one department to talk to another).

I have had two problems. One of lost emails from their server and one of my router not being good enough to reach one particular bedroom in the house when someone else is on the Internet. I see from the forums that the rubbish routers they provide is a regular complaint. Neither problem has been fixed.

Both times, their diagnostics cost me my Internet connection and the use of my router for over 1.5 hours. The first time they paid me £50 compensation. The second time they've paid with their contract.

The mark of a good company is their response to problems. That's why I'm here, looking to change to the best provider the site can point me to. My advice to anyone with talktalk/AOL is to do exactly the same.

Have been with TT for a couple of years now and in that time their customer service has deteriorated noticeably.

Never use their phone service,it's the worst in the whole isp network (yes that includes BT)

Even their forum help only send the customer on a round trip eventually ending with an engineers charge that mostly is unwarranted.

Most of the problems are due to the rubbish routers that TT supply, (but they will never admit it) all my problems were solved by buying a decent router and 90% of TT's problems can be solved the same way.

When Tiscali got bought out by Talk Talk I read the bad reviews and the horror stories people had trying to leave this company. But did I get out?

Well more fool me. So when we changed, I sent letters to BT and Talk Talk. BT replied promptly and to my surprise with a cheque. Talk Talk ... well I did get a phone call from someone who refused to talk to me because I would not give him all my personal deatails (like any scammer!). I told him to write.

They wrote saying: "please call us". What was there to talk about. I was leaving them, and all they had to do was send the final bill.

Several months later, complaints to everyone, recorded letters making it plain I'm not paying a penny till they get off their useless arses and give me a final bill.

And I've not had anything from them except a letter to say that they couldn't steal money from our bank account from the standing order I stopped.

AND dozens and dozens or silent calls, and nasty vicious recorded messages.

They have my letter telling them explictly that I want a final bill, I've sent in an official complaint the their trade body.

THEY ARE ENTIRELY AT FAULT. THEY HAVE NOT SENT A FINAL BILL ... yet they treat customers like scum.

And, one word of advise. Do not give them an email or a mobile phone number ... give them no personal information that you do not want handed over to some scumbag debt collection agency because TALK TALK ARE SO INCOMPETENT THEY WON'T TELL YOU HOW MUCH TO PAY TO END THE CONTRACT.

I have used many different in the past, and this isp has done everything right so far! After changing from BT, only because I had to use them at a rented place. Now I have my own place again I used TT. High speed and low ping. 10Mb download & 1Mb upload. Not 1 disconnection. Got the deal with bundled phone service. Wireless router is good quality and very low loss of signal/speed. I don't use there email or webspace as I use my own.

I was a vey happy F2S customer and have gone through the whole pipex > tiscali > opal > talkTalk buyouts.

Broadband is now getting very flaky due to the fact that I'm on the old F2S server that TT now want to close down.

I might have stayed with TT Business (yes, I'm *that* lazy) but TT Sales are intent on trying to sell me the broadband/phone package and are not interested in anything else. So as I'm only interested in broadband only I've switched supplier.

I don't want to say who I've switched to as I don't want to see them swallowed up by TT the way that others have.