uno Reviews

I've been with Xilo for many years and sadly today, I have had to leave.
The reason I'm leaving is my own impatience.
From day 1, Xilo has always been at the end of the phone to help and advise way beyond basic ISP stuff.
My line, was creeping along at 1mb when I joined and they managed to get it up to 2.5mb not much, but believe me, it meant the world.
I have to move because BT is selling their Fibre packages at a loss and resellers cant compete with their unlimited packages, (even though through traffic shaping, they're not really unlimited).
I cannot recommend Xilo enough. Brilliant value, great customer service and as soon as they start LLU-ing a fibre product, I'll be back!

I have to give XILO top marks so far.

I recently moved home, BT were going to charge me a fortune to get a line installed. Being with XILO made things cheaper, much cheaper. The engineer arrived at 1pm on the dot when I was quoted 1-6pm and the work was all done quite quickly.
My line was tested and I was up and running within a couple of hours. Much better than the 2 week drawn out process I've experienced in the past.

Again, this is top notch, these guys are much cheaper than BT, I don't get traffic shaping and benefit from a static IP.

Many thanks to XILO for such a pain free setup/transfer!

Until last week I had been enjoying a completely faultless service. This was until Bt decided to cut my phone line off as I wanted a different service because I now use sykpe.

As I soon learnt my broadband went with it too as Bt changed my account number and phone number. The chaps helped me with a conference call to Bt to explain what happened and what costs I would be facing due to their mistake which Bt agreed to send me a cheque for.
The chaps were great at doing all they could to get my sevice back on within 3 days and allowed me time to claim my costs back from Bt for all the issues caused. I rely on the internet to keep in touch with my family because I am house bound and have very limited mobility so was helpless without.

I cannot praise the chaps on support enough. They pushed Bt to get my service restored and got me a free router sent out, already setup which was a god send. Thank you once again, it is nice to be able to stay in touch once more.

i moved to this company after my old provider (fast) were unable or uninterested to fix my problems.

on my day of change over my connection stopped working and i had to call the support people. they were easy to understand and didnt have a broad accent which was a problem with my old provider as i am hard of hearing. they helped me change my connection so it worked and then helped me with my long standing fault.

they arranged for british telecom to come to my house who fixed the problem within a few minutes something my old isp were unable to arrange so within a week of moving i had a problem solved that had been going on months.

the price is much cheaper but the service is far better.

i had to change my email address but have not had any problems with this compared to my old isp as well and no longer get pornographic mails to my mail address which wont scare my wifi any more.

i look forward to staying with them for many years.

Joined Xilo recently after moving away from Vispa. Had no problems with Vispa apart from the fact that my torrent downloads were crawling along at between 1 - 10 kbps.
Having moved to Xilo, they're now back up maxing out my connection. Everything else has been very smooth and stable. Xilo's customer portal is very good, giving a good range of features. I always think it's a good sign that they provide a feature to generate your own MAC without having to go through customer services - it shows confidence, and hopefully I'll never need to use it.
One other thing I'd like to add - I've noticed people saying it's expensive. Compared to other premium providers it's by far the cheapest. Not only is it under £20 a month for 25gb, the off-peak period which is unmetered is midnight to 8am, and all day weekends. I haven't seen any other provider which offers this.

First package I had was via BTW 20CN, Office 40GB, soon upgraded to Office 80GB, off-peak (8pm-8am) allowance is 200GB.

Second package which I am currently on is via TalkTalk's LLU (no other LLU at exchange) but uses Xilo's backhaul, TalkSurf Pro 50GB, no off-peak, only £27 which includes line rental, further usage is £0.66 per GB. Bit irritating that their aren't more packages available (ie: with more usage) but TalkTalk's highest package (with line rental ~£25) only offers 100GB with poor speeds so this could explain it I guess (not Xilo's fault).

Support when needed has been very quick via the ticket system on their website.

Speed follows IP Profile, as it's LLU I can push my router to achieve higher speeds. Have a copper line @ 4km from exchange.

1st package: 2.5-3.5Mbps / 0.7Mbps.
2nd package: 4.5-5.5Mbps / 0.8Mbps.

Value, first package was quite expensive at ~£38 not inc. line rental for what you get, this is BTW's fault as they charge not only for the connection but usage used as well. Second package, ~£10 cheaper and includes line rental, perfect.

Been with Xilo for around 12 months now after fleeing from Titan (after they ditched Enta for Vispa).

Have nothing to say other than first class all round.

Not the cheapest but certainly the best and worth every penny. Always works, speeds are consistent, control panel is excellent. Had little need for support but have had speedy response from Matt when called for.

Please Xilo, don't change a thing.

hi i dont normally leave reviews but in this case i believe praise is due

i have been with xilo for over a year now and i am still very happy with the service

yes not the cheapest but that reflects in the quality of service and the excellent customer support

very quick response to problems , but the problems are very few and im in a rural location on a dodgy line .

ive been with most of the big companies and got sick of the ever changing price structure and fair usage policies

so thanks xilo keep up the good work


sivy

Moved to Xilo a couple of weeks ago having suffered appalling service from both BT and Tiscali/Talk Talk. I am delighted so far. My line supports up to 7MB and I live in a rural area (just under 400 users on the exchange). For the last eighteen months we've had problems with slow speeds (averaging a measly 0.5MB). Have spent the entire time banging my head on a brick wall with Tiscali/Talk Talk - becoming more and more frustrated and getting nowhere. Since moving to Xilo my broadband speed is consistently over 6MB. Any general queries I have had so far have been answered amazingly fast. Fab service!! Would highly recommend.

Xilo are excellent. Only had my net for a day but had alot of trouble with BT for 2 months over getting my phoneline connected and Xilo's customer service was brilliant over those 2 months. They offered useful advice usually within minutes of asking or within the hour at most.

line speed was a bit jumpy at first but seems to have settled now and is nice and fast.

I've been with a few service providers over the years and xilo has already beaten them all hands down.

Great prices, no line throttling and some of the best customer service you will see.

Highly recommended for anyone sick of terrible isp's