Zen Internet Reviews

I moved from the awful Biscit Internet about a year a go and have had no problems with Zen since then. The few times I\'ve needed help from technical support they have been able to answer my problem straight away.. Recommended..

I have been with Zen for about three years and although they are not the cheapest, you get what you pay for. Excellent service, support and speeds. It is no accident that many people rate this ISP as the best in the country. I recommend them completely.
If you ever need to call Support, you speak to someone almost immediately in Rochdale who understands the business and helps sort out any problems. I hope they move to LLU so I can give up my BT landline.

I migrated to Zen in September 06 after having a rather unpleasant experience with Bulldog. What a difference!! My migration took place as agreed 4 days after supplying Zen with my MAC code and I have not looked back since. I have 5 times faster speed than before at a much reduced price, and I only have to pay for what I use (Lite) with the chance to buy extra bandwidth should I need it occasionally. Only a 30 day contract as well, not that I will want to leave them.

I have certainly not regretted changing to Zen.

Great ISP, excellent CS, unshaped clean connection, just what I need. A little more expensive, but to me worth every penny.

The connection has been rock solid as i expected it to be and my whole internet experienced has been transformed, even web pages load faster than my old ISP, even before ZEN upgraded me to MAX. The 1GB of webspace is useful if you decide to make use of it and also having a static IP as standard is great.
I will not pay ?1 for an extra 1GB if i reach the 20GB download cap though,i will just migrate away....Zen are good, but they are not THAT good!. Edit: now migrated away because 20GB wasn\\\'t going to cut it, now on a no frills connection with a higher included usage and paying ?3.00 less a month, Zen are overkill for the casual home user

Having worked with many ISP\'s and their Customer service departments over the years, I can truly say that Zen are the best, especially for Business Broadband connections. They are slightly expensive, but so reliable and you always get consistent bandwidth without drop-out and reconnections. Billing is efficient and accurate. I have spent many hours troubleshooting connections and routers that customers have specified themselves (Usually BT or AOL), only to re-specify to Zen with fantastic results and migration times. Support is good, if you ever need it, but needs to be 24/7. The ONLY ISP I recommend to keep my own reputation and sanity.

Anyone out there who wonders about changing their ISP from the so called Big Named ISP\'s who advertise like crazy! and throw in worthless block this block that use this goodie and phone someone with this crap package while your at it, when all you want is a fast, secure internet service.

hang on - you think they must be delivering me the best service right? think again.

Believe me their is light at the end of the tunnel and its on the Zen Internet line.

I switched to Zen recently after deciding enough was enough of BT and what a difference!

I will post again with some specifics on ZEN\'s service as I have ran out of char..
Holy Zen Batman

Just escaped from TalkTalk;;;;;.......eventialllllllllly..Now with ISP that cares about customers and their services.Abosuletly marvellous service in comparison to TalkTalk and Orange which I both have had problems with

Customer portal is a nightmare to navigate.
Help is non existent.
Connections are iffy.
Biggest mistake I ever made, worse than Biscit!

Where to begin....

The cost is almost double some of the other ISP\'s. The latency is terrible. I\'m experiencing spikes of 200-300 and as a gamer, this is unacceptable. Even worse is the fact that Zen notified me it could take them 48 hours to even look at my complaint.

Very poor service is all i can say