Zen Internet Reviews

I've been with Zen now for almost three years and its been the most trouble-free three years of my fourteen years on the internet. In that time I've been with Pipex, when they were good, with Btbroadband when they were the first to go the way of the all in monthly payment (I got fed up of having extortionate phone bills) and finally came to Zen, when I decided to look for a more reliable, un-throttled service.

I really can't praise them highly enough. The transfer over to them was trouble free, despite BT 'losing' my transfer order. I can't remember when I last had any downtime on the connection (I suppose I had better touch wood here), and that downtime was only for 5 or 10 minutes.

They are more expensive than the run of the mill ISP's, but you really do get what you pay for with them.

If you have to phone the help desk for any reason then you are made to feel as if you are speaking to a human being, not some automaton who has to go through a pre-written list of things to try before actually getting down to help you sort out your specific problem.

Another good thing is that Zen don't out source for the call-centre. Its a local call and you speak to people who you can actually understand.

Sorry its a long review, but like I said at the beginning, I really can't praise them highly enough.

Have been with Zen since Oct'07. Before that, 2 years with PiPex [good than progressively to bad] and a miserable year with Tiscali.

Zen is rather expensive compared with other ISPs. What is important to you? Cheap subscription fee, unreliable speed, poor service which generates high level of stress and time-wasting.

Or slighly higher fee that includes stress -free service, reliable connection and a descent speed?

Since being with Zen, I have had no reason to complaint.

I rated their 'value' as 10 having taken account of the 'stress free' environment.

Been with this company for nearly a year now. Thought I would write this review to say how very good they are. Not had one problem and they just seem to work.Speeds consistent day or night.

Not the cheapest but if you want a solid service these people maybe for you. I can fully recommend them.

Doing this review on behalf of my mum, whom has finally got braodband after years of BT telling her she couldnt.

Zen pushed it through and now she has a stable 256 line. Zen have been extremely helpful, and have impressed me no end. Yes, they are expensive compared to others, but ask any customer of theirs if its worth it.

Put quite simply, you definatly will not have any of the problems people get with other ISPs that you see so often on forums.

After terrible contact problems with my previous isp the customer service is fantastic.Very friendly and helpful.Connected in four days.Speed on a my poor line has improved.Overall the best isp that i have had.Recommended.

its early days but at the moment i`m finding zen the best isp ive been with since aol a couple of years ago,customer services was a 30 sec wait very polite and helpful, phoned support 2 min wait asked for interleave to be switched off,next day i was/am on fast mode, speed is just about spot on,i havn`t noticed any throttling,my only gripe is i wish they would give me another 5 gig for my ?24.99 a month.brill.

I have had such a bad time since BISCIT went belly up on the 19th March. Zen were recommended here so I signed up with them on 24th April (long story via Be There). 1st May activation date arrived and... Nothing. Zen blamed this on BT and they may be right, but told me to expect a date of 8th May. Guess what? Now told that actually no date at all due to local exchange problems. Again, they may be right, but despite zero IP packets they had tagged my line and could not provide a MAC code! Here I am waiting for another week while my line gets de-tagged. Arse.

I've been with Zen for 3.5 years now and the only time I had to ring customer support was when I suddenly didn't have a connection. Within 2 mins on phone they identified the problem as with my router packing up. Brought new router and all fine again.
Can't fault their service, speed etc, genuine unlimited downloads, the only slight problem being the price, but what do you expect when you are getting the best!

Ive been with them now a couple of months. Had a seamless, well informed migration and a seemingly unbreakable connection and constantly good speeds.

Ive previouly been with Pipex, Metronet and F2S and have to say Zen is superior in every aspect.

The only slight disappointment is the price, but when I now look at my previous ISP\\'s and all the discontent currently with them, I have to say that Zens recent press release was spot on. Like anything you get what you pay for.

Without Zen, anything else seems a false economy.

After moving from plusnet i have experienced no connection drops, no poor download speeds on my linux torrents and no random DNS issues

Not really had to use support however on the occasion i called to find out about the service, and to retrieve some details i was dealt with in a quick and efficient manner

Not the cheapest but the best