Zen Internet Reviews

Signed up with Zen for a relative - I\'m with BT which is wonderful compared with Zen. Despite Zen promising activation date of a week before Christmas there is still no service. I was told the line was activated & they took my money so I spent 2 hours trying to get a connection & checking everything that might be wrong my end - couldn\'t get through to phone support, 2 days later got email response to say \"sorry - line wasn\'t activated after all\". New date for activation has been & gone with no action & they refuse to give me a credit - \"we only refund if you cancel\". Email queries now take even longer. AVOID ZEN.

6 months now and I am still very happy with Zen.

If you want a reliable - hassle free, friendly service - you do get what you pay for with Zen. Yes, they are more expensive than many, but the old saying \'Pay peanuts - get monkies\' seems very apt with ISPs.

I\'ve only had reason to call Zen on one occasion and my problem was dealt with swiftly, professionally and politely by somebody who knew what they (and I) were talking about. My issue was sorted out within minutes of my call. It was followed up by a nice email too.

I\'ve had various ISPs over the years, but non of them were a touch on Zen. Zen make you feel like a valued customer.

Migrated to Zen recently as I needed multiple static IPs for my home servers. Amazing service - fast, effortless migration, their customer portal and support pages tell you just about anything you would ever want to know.

The price is fair (?21.27) for 8MB service with 8 static IPs - highly reccomended.