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Rob's Review for Zen Internet
Zen Internet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Hopeless support
Signed up with Zen for a relative - I\'m with BT which is wonderful compared with Zen. Despite Zen promising activation date of a week before Christmas there is still no service. I was told the line was activated & they took my money so I spent 2 hours trying to get a connection & checking everything that might be wrong my end - couldn\'t get through to phone support, 2 days later got email response to say \"sorry - line wasn\'t activated after all\". New date for activation has been & gone with no action & they refuse to give me a credit - \"we only refund if you cancel\". Email queries now take even longer. AVOID ZEN.
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