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Rob's Review for Zen Internet

 Zen Internet (Broadband Fixed Line)
Posted: 28th Apr, 2008    By: Rob
Half Star Empty Star Empty Star Empty Star Empty Star
Title: Hopeless support
Signed up with Zen for a relative - I\'m with BT which is wonderful compared with Zen. Despite Zen promising activation date of a week before Christmas there is still no service. I was told the line was activated & they took my money so I spent 2 hours trying to get a connection & checking everything that might be wrong my end - couldn\'t get through to phone support, 2 days later got email response to say \"sorry - line wasn\'t activated after all\". New date for activation has been & gone with no action & they refuse to give me a credit - \"we only refund if you cancel\". Email queries now take even longer. AVOID ZEN.


Time With Provider:
Package Name:
Value
Half Star Empty Star Empty Star Empty Star Empty Star
Speed
Half Star Empty Star Empty Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Half Star Empty Star Empty Star Empty Star Empty Star
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