ISP Reviews by AHarris

it takes a lot for me to write a negative review, but Talktalk has just made me so incandescent with rage I had to write something down. In short, about two weeks ago I checked that our phone number could receive their Fibre Large broadband offering, and, needing to make a couple of presales queries, I ended up ordering over the phone rather than online. Everything was crystal clear at the time, the pricing was fully explained, and it was explained further that it would happen in two stages, firstly with the provisioning of normal broadband which a few days later would be upgraded to get the 'boost' as they call it which takes it to fibre speed. today, the day after successful activation of the normal broadband service, I phoned them up to find out when the fire the large upgrade to the line capacity will occur, only to be told that there is no record of my having ordered Fibre Large, and that in fact it is not yet available on my number (in central London), although it is coming 'soon', which I was explained could be months away yet. I can only conclude that this was a piece of deliberate corporate dishonesty to acquire new broadband customers on the basis that once on board, they would stick around in the hope that the exchange upgrade to fibre would be within the next few weeks, or whatever. I will never do business with talktalk again - you have been warned.