ISP Reviews by belladalcol

Do NOT trust the Trust Pilot reviews. They basically pressured me into using their service when I first moved into my apartment, and when my internet was not working to the specs promised (let alone at all really), and after numerous complaints, they said the only way for better internet was through an upgrade. I accepted, without knowing they added an extra 2 YEARS to my contract (and a more expensive contract!). They preyed on my desperation as I work from home and needed a quick fix. They know ALL the right words to confuse you and prey on naivety (I am a young first time renter in the UK). On top of all of that, due to medical reasons, I need to move back in with my parents and they still won't allow me out of my contract without paying the remainder of the contract (above £800). So now on top of having unusable internet that always cuts out and never works, shocking customer service, and having to move out of my apartment due to MEDICAL issues, I'm trapped with this terrible internet provider.