ISP Reviews by DTeles

I placed an order with toob on 30 April for installation on 6 May at my new home. The installation did not happen.

I considered cancelling the same day, but continued only because toob told me in chat: “once the issue is resolved, there should be no issue with providing the service to your address.”

I then waited more than six weeks, buying mobile data so I could work from home. During that time, the updates said contractors were scheduling and carrying out works to resolve the installation issue, so I reasonably believed the order was progressing.

On 18 June, 43 days after the failed installation date, toob finally said: “it isn’t possible to provide service to your address” due to permission issues with external works.

The issue is not just that they could not install. It is the poor checks, poor expectation-setting, and the fact I was reassured not to cancel, then left waiting for weeks before being told service could not be provided.

If you need broadband for work or cannot afford weeks of uncertainty, I would not rely on toob unless your service is already live.