ISP Reviews by groucho

I posted on this site recently, as our 2mb BB had been getting slower and slower. Speedtests varied, so I put it down to maintenance. Finally identified it as modem, as the 'ready' light would go out. 'Phoned Virgin on Tuesday, and was told to run the various tests, disconnect router etc. Did that, rang back, they tested modem and confirmed it was faulty. New modem arrived Thursday, son fitted it, and I rang in the evening. Very helpful bloke in Swansea set it up. All sorted. It wasn't until I checked the paperwork for my account number that I found we had been with NTL etc for five years. This is the first real disconnection we have had in that time. I must admit, we stayed on 512 for longer than we should have, and I had to ring India and get it upgraded, but the lady was very helpful and efficient. So, credit where it's due. I work in retail, and deal with warranty claims etc. Being abusive gets you nowhere! If everyone had to work in a shop for two weeks, and ride a bike to work in the rush hour to get there, (as part of the 'National Curriculum')  they MIGHT be more tolerant of their fellow workers!

October 8th: Since the new modem, I was unable to update my webspace.It has taken me about seven weeks to sort it. Some people have been six months trying. I finally had some luck by joining a newsgroup on VM, that related to webspace, and that was only because someone on a forum pointed me there. I think if I had relied on the telephone, nothing would have happened.I think it is all to do with merging all the customers.

Well, my past experience said this was not a company to join, but it was dictated by financial circumstances.I signed-up, and was asked when I wished to start the contract. Expecting things to take about two weeks, and having three weeks to finish with Virgin, I chose an early date. To my surprise, the engineer arrived minutes before he was due, shot in the door and sorted the box. Out again to test it, then back to say it was working. Twenty minutes in all. I connected the modem and we were away. Only two LAN outlets in the modem, so a five pound switchbox from EBuyer sorted that.It works, is reasonably fast, as we are not in the best area, and the price is good.When I need help from TT is when I will find out how things are handled. Hopefully, if the line keeps working, I will not need to contact them. Their website is fast and gives me all the info I need, unlike Virgin.I also get hosting for my website.