I have been an unchainedisp customer for a number of years now, utilising a number of their different services, from their cheaper packages, to their top-tier packages and more recently to a bespoke solution tailored to me.
I have always found the team there excellent to deal with, quick to respond, passionate about what they do, extremely knowledgeable and really helpful even with things that I think most ISPs would consider beyond their remit, for instance providing assistance with configuration of routers which not only are not provided by them, but are certainly classed as more enterprise level equipment.
Further I have found them to be very honest about what service I require, not trying to drive me with a constant upsell, but helping me tailor a package to my actual consumption as well as helping me reassess this when my family situation changed to ensure everyone in the house can continue to game happy. with low latency. Really, that's all that matters, right?
Time With Provider: 7 Years
Package Name: Bespoke