ISP Reviews by henfield

I have been with Vispa now for over 5 years. Service has been up and down over that period, but in the last 12 months it has improved until very recently.

Vispa has recently taken on the Titan and Abel customer base - Vispa's systems, resources and support appears to be over-stretched. Overall things are not good at the mo.

Their out-of-hours support is non-existent; their telephone support works spasmodically.

Their phone systems are supposed to give one the option to verify status (ie any issues, etc), and/or leave a message regarding any issues - yesterday when the systems failed , none of the phone systems worked, albeit trying all day. Even the old system of how many callers waiting wasn't operational. Using VOIP for this doesn't in my mind make much sense; when the systems are down, VOIP also fails!

In summary, their vaunted customer service, has only rarely fulfilled the hype.

PS I was also charged twice for last December, but after several emails managed to resolve by agreeing not to pay anything in January.

Home 25

Moved over from Vispa in March as did many, and so far am very pleased with Xilo, Since joining I have not sufferred any issues, either with downloading, surfing or email (not a gamer).

For less money than I paid Vispa, I am getting a faster service.

Since joining had no reason to call their support desk. Had to call them a few times to move over my domain, They responded very quickly and usually made changes required within a couple of seconds, eg had to change some DSL settings on Nominet to complete the email switchover (a small suggestion would be that for domain switching they could pre-prepare a crib-sheet to outline tasks vs responsibilities to make any switchover even more smooth).

Overall very pleased, however real test yet to come, should we hit probs which of course is the real test for any ISP - am hopeful that Xilo will be very pro-active here too.