ISP Reviews by J

Women please beware of this company! I just want women to be aware of my recent experience in relation to an engineer visit, particularly where women’s safety concerns are mounting in the current climate (i.e., women don’t feel safe outside), and my experience made me feel unsafe in my own home).

1. In June 2021, TalkTalk sent an engineer to my home. They told me that it was their engineer, but I later found out that this was a lie, and it was an engineer from a third-party company called QubeGB.
2. The engineer that TalkTalk sent to my home (a) failed to show his ID upon entering my home & when I asked him for his name he seemed reluctant to provide it and he asked me why I wanted to know his name (b) he displayed clear intimidating behaviour, including the obvious endangerment to my health/life as a result of his continued refusal to wear a mask.

3. I found the engineer that TalkTalk sent to be VERY intimidating from the outset and I was distressed by his demeanour, attitude, actions, and by the statements that he made. He didn’t seem to have a clue about how to behave appropriately inside a customer's home, particularly a woman who is in her home alone.

When I complained TalkTalk did nothing about this! The current "set-up" and "lack of accountability" obviously creates the perfect environment for incidents like this (and MORE SERIOUS) incidents to occur!